Rebecca McCrossan
Port Charlotte,FL
Summary
Adaptable and proactive restaurant hostess with a focus on customer satisfaction and team collaboration. Known for successfully managing dining room flow and training staff, ready to leverage expertise to improve guest experiences and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Adam's Taphouse Grill
Prince Frederick, Maryland
12.2019 - 08.2024
- Coordinated with servers and kitchen staff to ensure smooth guest experiences.
- Assisted guests with menu inquiries and provided recommendations.
- Monitored dining room flow to minimize wait times for guests.
- Trained new host staff on procedures and restaurant policies.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Education
Bachelor of Science - Marketing
West Chester University of Pennsylvania
West Chester, PA05-2028
Skills
- Customer service
- Team collaboration
- Project management
- Data analysis
- Marketing strategies
- Social media management
- Table bussing
- Reservation planning
- Greeting guests
- High volume dining
- High-volume phone answering
- Restaurant layout design
- Table assignment accuracy
- Memory retention
- Menu presentation
- Safe food handling
Accomplishments
- High Honors/ Honor Roll all 4 years in high school
- All SMAC recognition for volleyball and lacrosse
Certification
- CNA
- GNA
Languages
English
Professional
Affiliations
- Member of NHS
- Member of NTHS
- Starting Varsity Volleyball Libero (4 years)
- Starting Varsity Girls Lacrosse Goalie (4 years)
Timeline
Restaurant Hostess
Adam's Taphouse Grill
12.2019 - 08.2024
Bachelor of Science - Marketing
West Chester University of Pennsylvania
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