Rebecca Mckofke
Mount Arlington,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resources position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Representative
Circle Bowl And Entertainment
11.2023 - Current
- Served as first point of contact for 500+ clients daily.
- Addressed customer concerns while offering support and tailored recommendations to resolve conflicts swiftly.
- Improved sales abilities and maintained detailed knowledge of products, pricing, and industry practices to provide optimal service.
- Processed transactions and guest turnover efficiently during peak business hours while maintaining a top customer experience.
Assistant Director
Creative Learning Academy
08.2022 - 09.2023
- Served as first point of contact for 200+ clients while building professional rapport.
- Trained and mentored new employees on industry practices and business operations.
- Managed student files to maintain current, accurate, and compliant documentation.
- Oversaw purchasing and organization of inventory.
- Increased customer engagement through social media and content creation.
- Identified and contacted customers with overdue accounts to address payment status.
- HR functions such as policy development, onboarding, reference checking, and HRIS system management.
- Served as front-end receptionist; mail distribution, relaying messages, and resolving customer issues.
- Assisted with employee schedules and management calendars.
Site and Event Manager
The Tiny Scientist
02.2021 - 05.2022
- Served as first point of contact for 50+ clients daily and team of 10 staff members.
- Established open and professional relationship with team which facilitated communication, and quickly resolved conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Assisted co-managers with operational oversight, business development, and process improvement strategies.
- Assisted with staff scheduling.
- Conducted market research to identify new opportunities and target markets.
- Planned, designed, and executed new programs and promotional events.
Science Teacher
The Tiny Scientist
10.2019 - 05.2022
- Cultivated positive relationships with students, parents, and staff to optimize instruction and learning outcomes.
- Implemented interactive activities to engage student interest and curiosity in scientific concepts.
- Utilized diverse instructional approaches to accommodate different learning styles.
- Provided excellent customer service to clients.
- Assumed responsibilities of Site & Weekend Manager when requested.
Group Leader
Flatbush Development Corporation
07.2017 - 09.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Designed and implemented enriching activities for students of varying age, interest, skill, and developmental levels.
- Documented activities, injuries, and accidents to inform parents and maintain consistent records.
Education
Bachelor of Arts - Science, Letters, And Society W Childhood Edu.
CUNY - The College of Staten Island
Staten Island, NY01.2021
Associate of Arts - Liberal Arts And Sciences
CUNY - The College of Staten Island
Staten Island05.2018
Skills
- Staff Management
- Human Resources
- Verbal and Written Communication
- Training and Development
- Customer Service
- Data Entry
- Payroll Administration
- Microsoft Office
- Social Media Management
- Content Creation
- Accounts Receivable
- Google Suite
- HRIS System Management
- Sales
Certification
Certificate: Human Resources Generalist, Expected in 04/2024
County College of Morris - Randolph Township, NJ
· Courses in HR Management and Staffing, Employment Law, Training & Staff Development, Total Rewards: Compensation & Benefits, and Strategic HR Management & Capstone Project.
Certificate: Accounting & Quick Books Certification, Expected in 02/2024
County College of Morris - Randolph Township, NJ
· Courses in Accounting Basics, Accounting Fundamentals, and Quick Books (Bookkeeping, payroll, and exam prep.)
· Anticipated Quick Books Certification March 2024.
Timeline
Guest Services Representative
Circle Bowl And Entertainment
11.2023 - Current
Assistant Director
Creative Learning Academy
08.2022 - 09.2023
Site and Event Manager
The Tiny Scientist
02.2021 - 05.2022
Science Teacher
The Tiny Scientist
10.2019 - 05.2022
Group Leader
Flatbush Development Corporation
07.2017 - 09.2019
Bachelor of Arts - Science, Letters, And Society W Childhood Edu.
CUNY - The College of Staten Island
Associate of Arts - Liberal Arts And Sciences
CUNY - The College of Staten Island
Certificate: Human Resources Generalist, Expected in 04/2024
County College of Morris - Randolph Township, NJ
· Courses in HR Management and Staffing, Employment Law, Training & Staff Development, Total Rewards: Compensation & Benefits, and Strategic HR Management & Capstone Project.
Certificate: Accounting & Quick Books Certification, Expected in 02/2024
County College of Morris - Randolph Township, NJ
· Courses in Accounting Basics, Accounting Fundamentals, and Quick Books (Bookkeeping, payroll, and exam prep.)
· Anticipated Quick Books Certification March 2024.
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