Rebecca Messer
Woodville,TX
Summary
Dynamic banking professional with extensive experience at PNC Bank, excelling in customer service and banking product sales. Proven track record in optimizing branch performance and enhancing client relationships through tailored financial solutions. Skilled in loan processing and adept at fostering teamwork to drive customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Branch Banker
PNC Bank
01.2024 - Current
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
Universal Banker
PNC Bank
12.2019 - 01.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Customer Service Manager
Kroger
09.2013 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Coldspring Oakhurst High School
Skills
- Loan processing
- Debt counseling
- Cash handling and management
- Product presentation
- Banking product sales
- Willing to learn
- Teamwork
- Customer service
Timeline
Branch Banker
PNC Bank
01.2024 - Current
Universal Banker
PNC Bank
12.2019 - 01.2024
Customer Service Manager
Kroger
09.2013 - 12.2019
Coldspring Oakhurst High School