Rebecca Meza
Roy,Utah
Summary
Energetic customer service representative with 5 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagemen with experience overseeing multiple tasks and managing employees successfully.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor of Operations
Reyes Lawn Care
08.2019 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others, new and current customers.
- Organized and detail-oriented with a strong work ethic.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Assistant Supervisor
Security Finance
02.2024 - 07.2024
- Responsible for processing loans, verifications of customer paperwork, collections, faxes, email, mail letters and deposit funds, check verifications, credit check, background check, income tax returns with the Spanish and English community and would assist with other offices from Logan to Salt Lake.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Education
Independence University
Salt Lake City, UT 10.2017 - 05.2022
High School Diploma -
Littlefield High School
Littlefield, TX05.2000
Skills
- Empathy
- Patience
- Team Development
- Staff Evaluation
- Recruitment and hiring
- Taking responsibility
- Adaptability
- Fluent in Spanish/English
- Revenue Generation
- Business Development
- Marketing
- Purchasing and procurement
References
Available upon request
Affiliations
- Shalom Ministries
Languages
Spanish
Professional Working
Timeline
Assistant Supervisor
Security Finance
02.2024 - 07.2024
Supervisor of Operations
Reyes Lawn Care
08.2019 - Current
Independence University
10.2017 - 05.2022
High School Diploma -
Littlefield High School
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