Rebecca Miles

Company Overview: Bioplate Inc. is a medical device and contract manufacturer, specializing in plates, screws, and medical instruments

• Established and documented the PEEK cranial/craniofacial manufacturing department, ensuring adherence to industry standards.
• Authored comprehensive work instructions and preventive maintenance procedures for all production machinery.
• Applied expertise in CNC manufacturing to optimize production processes and efficiency.
• Led the transformation of the engineering room into a compliant cranial manufacturing facility, coordinating contractors, facility upgrades, and installation of new equipment.
• Designed and produced custom fixtures using CAD modeling and 3D printing to support laser marking operations reducing setup time.
• Provided cross-departmental support by diagnosing and resolving equipment issues to minimize downtime.
• Partnered with the sales team to manage client cases and maintain direct communication with customers.
• Developed marketing collateral and onboarding packages to support new distributor integration.
• Administered employee training records and created tailored training plans to ensure compliance and professional development.
• Managed supplier relationships and verified compliance through oversight of annual audits.

Company Overview: OssDsign Inc is a medical device manufacturer, specializing in customized calcium phosphate cranial implants

• The first U.S. designer for OssDsign’s cranial/craniofacial design department.
• Excelled in a fast-paced, deadline-driven environment while consistently maintaining high-quality standards.
• Proactively identified and implemented improvements in product design, production processes, and overall efficiency.
• Supported the global salesforce by providing design expertise, case status updates, and product information.
• Collaborated directly with neurosurgeons via one-on-one web-based design sessions to address complex cranial and craniofacial reconstructions.
• Utilized OsiriX and Rhino software for CT data conversion and final implant design.
• Applied advanced knowledge of cranial and facial anatomy to ensure precision in implant development.
• Fostered strong collaboration within the global design team, building and maintaining productive remote working relationships.
• Demonstrated advanced communication skills with both customers and international colleagues.
• Maintained accurate records (DHRs), files, and databases to support administrative and customer service functions.
• Handled customer inquiries and concerns with professionalism, escalating issues when necessary.

Company Overview: Kelynian Global Inc. is a medical device manufacturer, specializing in customized PEEK cranial/craniofacial implants

• Served as Lead Designer for Kelynian Global’s cranial/craniofacial design department, overseeing and mentoring junior designers.
• Specialized in rapid 24-hour turnaround of emergency and complex cranial/craniofacial cases.
• Applied advanced knowledge of CNC machining and toolpathing in the hands-on manufacturing of cranial implants.
• Utilized 3D printing technology for prototyping applications and marketing support.
• Supported the national salesforce by providing design expertise and traveling to assist with complex clinical cases.
• Collaborated directly with neurosurgeons through one-on-one web-based design discussions to develop patient-specific solutions.
• Leveraged Materialise Mimics Design Suite for CT data conversion and final implant design.

• Instruct students in the fundamentals and advanced techniques of CAD software (e.g., AutoCAD, SolidWorks, Rhino, Fusion 360).
• Provide hands-on guidance in 2D drafting, 3D modeling, assemblies, and technical drawings.
• Teach best practices for parametric modeling, design efficiency, and file management.
• Assist learners in applying CAD skills to real-world engineering, architectural, or product design projects.
• Offer troubleshooting support to resolve design and software challenges.
• Mentor learners on integrating CAD with related tools such as 3D printing, CNC machining, and simulation software.
• Foster problem-solving, creativity, and technical confidence in one-on-one learning environments.

Company Overview: Molecular NeuroImaging, LLC is a neuroimaging services company specializing in the efficient application of scintigraphy biomarkers in drug development and clinical research for neurodegenerative and neuropsychiatric disorders.

• Greeted and assisted visitors, clients, and staff, ensuring a professional and welcoming first impression.
• Managed multi-line phone systems, directing calls, taking messages, and resolving inquiries efficiently.
• Scheduled appointments, coordinated meetings, and maintained an organized front office calendar.
• Processed incoming and outgoing mail, packages, and deliveries in a timely manner.
• Supported internal departments by managing correspondence, preparing reports, and maintaining office supplies.