Rebecca Millner

Oversee daily operations for a high‑volume multifamily community, managing leasing performance, resident relations, financial administration, and compliance. Play a key role in driving revenue growth and operational stability while maintaining strong service standards. Partner with leadership to ensure accurate reporting, audit readiness, and consistent execution of company policies. Maintain exceptionally low delinquency through proactive collections strategies and detailed account oversight.

• Generated over $1,000,000 in leasing revenue within five months, significantly outperforming market expectations
• Maintained delinquency below 3%, ensuring strong financial health and predictable cash flow
• Oversaw leasing, renewals, applications, evictions, and resident relations with high accuracy and compliance
• Conducted multiple audits, including a full storage unit audit, resolving discrepancies and improving operational integrity
• Delivered elevated customer service that resulted in multiple 5‑star resident reviews and improved online reputation

Managed full property operations within a two‑person office, ensuring seamless execution of leasing, collections, resident support, and administrative functions. Maintained financial accuracy and compliance while supporting a diverse resident population. Played a stabilizing role during operational challenges, ensuring continuity of service and adherence to company standards.

• Maintained low delinquency through structured collections processes and consistent resident communication
• Handled leasing, renewals, and application processing while ensuring compliance with Fair Housing and company policy
• Executed targeted outreach marketing initiatives to increase occupancy and strengthen lead generation
• Supported property stabilization during difficult operational conditions, maintaining resident satisfaction and workflow continuity

Supported full‑scope property operations for a large multifamily community, managing leasing activity, resident relations, collections, eviction processing, and maintenance coordination. Stepped into Property Manager responsibilities during staffing transitions, ensuring uninterrupted operations. Collaborated with leadership to restore financial performance and address significant operational challenges present at the time of hire.

• Reduced delinquency from over $1,000,000 to under $50,000, one of the most substantial recoveries in the region
• Decreased open maintenance work orders from 184 to 23 in two weeks, restoring service standards and improving resident satisfaction
• Assumed full Property Manager duties during leadership gaps, maintaining continuity across leasing, collections, and compliance workflows
• Drove measurable improvement in online reputation through consistent resident engagement and service‑focused follow‑through

Managed daily operations for a large residential community, overseeing financial performance, resident relations, compliance, and maintenance coordination. Played a central role in stabilizing the property’s financials and improving operational efficiency. Ensured accurate reporting, timely collections, and adherence to legal and regulatory requirements.

• Reduced delinquency from 38% to 3% within seven months, restoring financial stability
• Managed evictions, court filings, and compliance processes with precision and professionalism
• Achieved three 100% mystery shop scores, reflecting excellence in customer service and operational execution
• Oversaw full operational responsibilities, ensuring consistent performance across leasing, maintenance, and resident services

Began as a Leasing Consultant and advanced to Leasing Manager due to strong performance, leadership, and consistent leasing results. Supported occupancy goals through effective sales techniques, resident engagement, and accurate documentation. Ensured compliance with Fair Housing laws and maintained high standards in leasing file audits.

• Promoted to Leasing Manager based on performance and leadership capability
• Awarded Leasing Professional of the Year (2017) for exceptional leasing results and service excellence
• Maintained high occupancy through strong sales performance, follow‑up, and relationship‑building
• Ensured full Fair Housing compliance and maintained audit‑ready leasing files