Rebecca Mills
Dublin,OH
Summary
Proven track record in customer service and problem-solving, demonstrated at Trading Places, where I excelled in resolving conflicts and boosting customer loyalty. Skilled in sales closing and active listening, I significantly contributed to positive client feedback and retention. My assertiveness and multi-line phone talent have consistently enhanced operational efficiency and client satisfaction.
Overview
37
37
years of professional experience
Work History
Sales/Customer Service Representative
Trading Places
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Real Estate Assistant
Katrina Fontenot
09.2020 - 07.2023
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
Health Aide/Caregiver
Independent Contractor
10.2011 - 09.2020
- Improved patient comfort by providing attentive and compassionate care.
- Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
- Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
- Streamlined documentation processes, maintaining accurate records of patient progress and interventions.
- Provided emotional support during difficult times, fostering trust and positive relationships with patients.
Child Caregiver, Owner
Hugs Plus Care
06.1999 - 10.2011
- Skilled in patience, organization, comfort and problem solving.
- Effectively communicated with parents and addressing concerns to ensure high parent satisfaction.
- Advertised, interviewed and toured potential families.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
Office Manager
PRA Realty
06.1997 - 06.1999
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Leasing Agent
Noneman Real Estate
01.1988 - 06.1990
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Education
Bachelor of Science - Business Management
University of Toledo
Toledo, OHSkills
Customer Service
Problem-solving abilities
Active Listening
Sales closing
Complaint resolution
Scheduling
Building rapport
Multi-line phone talent
Sales expertise
Assertiveness
Timeline
Sales/Customer Service Representative
Trading Places
07.2022 - Current
Real Estate Assistant
Katrina Fontenot
09.2020 - 07.2023
Health Aide/Caregiver
Independent Contractor
10.2011 - 09.2020
Child Caregiver, Owner
Hugs Plus Care
06.1999 - 10.2011
Office Manager
PRA Realty
06.1997 - 06.1999
Leasing Agent
Noneman Real Estate
01.1988 - 06.1990
Bachelor of Science - Business Management
University of Toledo
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