Rebecca Montalvo
Ocoee,FL
Summary
Quality-driven and goal-focused with strong research, planning and problem-solving abilities. Gifted in being a technical knowledge base, organizing workflow and improving processes.
Overview
17
17
years of professional experience
Work History
Graduate Teaching Assistant
University Of Washington
08.2017 - 06.2023
- Checked assignments, proctored tests and provided grades according to university standards.
- Offered office hours and one-on-one meetings with students to provide additional support and guidance to students.
- Advised and mentored students on navigating academic and professional goals with support and guidance.
- Created and maintained course websites and materials to provide students with easy access to course materials and resources.
- Offered support for online and distance learning to provide instruction for students unable to attend classes in person.
Graduate Teaching Assistant
School Of The Art Institute Chicago
08.2015 - 05.2017
- Worked with teachers in evaluating student progress, needs and gains.
- Collaborated with other faculty and staff to improve teaching and learning by sharing resources and best practices.
- Provided individual and group instruction to tailor teaching approaches to different student needs.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
Gallery Administrator
Frankenstone Art Center
01.2011 - 05.2014
- Maintained personnel records and updated internal databases to support document management.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed company schedule to coordinate calendar and arrange classes.
- Maintained professional, organized, and safe environment for employees and patrons.
Product Advisor
Microsoft
01.2011 - 02.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Family Room Specialist
Apple
05.2006 - 12.2008
- Responded to and documented user requests for technical application problem solving and desired technical product enhancements.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided daily technical support to both internal and external customers, answering routine questions and escalating complex issues to specialists for further troubleshooting.
- Provided software application maintenance, incident management, conflict resolution and supporting documentation for customer inquiries and troubleshooting requests.
Education
Ph.D. - Digital Art & Experimental Media
University of Washington
Seattle, WA06.2024
Master of Fine Arts - Studio Art
School of The Art Institute of Chicago
Chicago, IL07.2017
Bachelor of Arts - Studio Art
Northeastern Illinois University
Chicago, IL05.2014
Associate of Science - Film Production
Full Sail University
Winter Park, FL05.2004
Skills
- Research Support
- HTML & Python
- Technical Support
- Mathematical Computation
- Complex Problem-Solving
- Data Mining
Accomplishments
- Collaborated with department team to transition in-person classes onto a virtual platform during the pandemic and thus maintained enrollment and funding for department.
- Was highlighted as a featured artist on multiple press platforms for academic and artistic accomplishments.
- Maintains an international and national art career, with work featured across the United States, Italy, Poland, and China.
- Received 8 academic honors and awards in the last 10 years.
- Instruct classes utilizing Google Collab, GitHub, and Python with creative API's to generate interesting creative coding artistic projects.
Languages
Spanish
Limited Working
Timeline
Graduate Teaching Assistant
University Of Washington
08.2017 - 06.2023
Graduate Teaching Assistant
School Of The Art Institute Chicago
08.2015 - 05.2017
Gallery Administrator
Frankenstone Art Center
01.2011 - 05.2014
Product Advisor
Microsoft
01.2011 - 02.2012
Family Room Specialist
Apple
05.2006 - 12.2008
Ph.D. - Digital Art & Experimental Media
University of Washington
Master of Fine Arts - Studio Art
School of The Art Institute of Chicago
Bachelor of Arts - Studio Art
Northeastern Illinois University
Associate of Science - Film Production
Full Sail University
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