Rebecca Morales
Orange
Summary
To contribute to your company’s success through the use of outstanding customer service and people skills and secure a position that will allow me to utilize my experience and abilities to its highest potential.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Socket Managed Services LLC
10.2021 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Senior customer service manager Ashely Cohen 732-547-0914.
- Assistant customer service manager Airionna Morrison 862-900-4547.
Aide/Cook
Brewster Manor
05.2001 - 11.2018
- Handling various tasks throughout the assisted living facility
- Prepped and prepared meals for approx. 35 people daily
- Demonstrated ability to maintain and clean equipment daily
- Serviced and bussed dining tables
- High level of accuracy and attention to detail
- Reacting to residents inquiry and complaints
- Training and orienting new employees
- Great customer service and wonderful people person
- Light housekeeping
- Administrator: Ronda Morrison 862-236-7802
Receptionist/Customer Service
Town and Country Collision Service
10.2006 - 02.2012
- Provided excellent patron experiences through phenomenal customer service
- Answered phones and handled customer concerns and inquiries
- Input customer information in estimating software
- Active listener and able to exercise sound judgment
- Handled scheduling of customer repair appointments
- Manager: Wendi Ceravolo 908-209-0095
Education
High School Diploma - undefined
Our Lady of Good Counsel
Newark, NJ01.2004
Skills
- Honest, trustworthy, reliable, and punctual
- Strong time management skills
- Excellent multi-tasker
- Energetic, friendly and enthusiastic
Timeline
Customer Service Representative
Socket Managed Services LLC
10.2021 - 02.2025
Receptionist/Customer Service
Town and Country Collision Service
10.2006 - 02.2012
Aide/Cook
Brewster Manor
05.2001 - 11.2018
High School Diploma - undefined
Our Lady of Good Counsel
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