Lucas McCarty
Champaign,IL
Summary
Focused professional committed to motivating others and offering extensive support, breaching new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts, and build strong relationships. Possesses excellent problem-solving, communication and leadership skills.
Overview
6
6
years of professional experience
Work History
Lead Wellness Advisor
JDRC Managed Services LLC
04.2022 - Current
- Investigate and correct inventory and cash discrepancies
- Increase customer and employee satisfaction by providing exceptional customer service and team member support.
- Assist with onboarding of new employees
- Oversight of daily operations to ensure strict compliance
- Inventory management, cash handling, team management
- Deescalate customer complaints and troubleshoot solutions
- Intake new products while correctly storing inventory
- Provided support to team members in order to assist them in completing tasks more efficiently
Wellness Advisor
Terra Herbal Health
08.2020 - 04.2022
- Used active listening skills to find products that best suit customer needs
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Cash handling and point of sale experience
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Receiving Associate
Menards
08.2017 - 08.2020
- Utilized excellent communication skills when interacting with all types of personalities
- Trained new employees on inventory logs, compliance, and machine operation
- Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy
- Processed paperwork associated with receiving and shipping operations.
Education
BACHELOR OF ARTS IN MASS COMMUNICATIONS MEDIA ARTS, JOURNALISM -
SOUTHERN ILLINOIS UNIVERSITY
Carbondale, IL05.2021
Skills
- Organization Proficiency
- Strong Leadership Abilities
- Problem Solving Aptitude
- Collaboration Skills
- Sales and Marketing Experience
- Public Speaking Abilities
- Customer Engagement
References
- Jerry Dengmanivanh, Regional Retail Trainer
(217) 607-4917, jerry.dengnanivanh@sunnyside.shop
- Nikki Haese, Regional Operations Excellence Manager
(740) 317-2350, nikki.haese@sunnyside.shop
Timeline
Lead Wellness Advisor
JDRC Managed Services LLC
04.2022 - Current
Wellness Advisor
Terra Herbal Health
08.2020 - 04.2022
Receiving Associate
Menards
08.2017 - 08.2020
BACHELOR OF ARTS IN MASS COMMUNICATIONS MEDIA ARTS, JOURNALISM -
SOUTHERN ILLINOIS UNIVERSITY
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