Victoria Cedeno

During my year with Sunnyside I was temporarily promoted to lead position, where I implemented a streamlined backstock inventory counting system and helped develop the in-store volunteer program, I was also recognized with Employee of the Month and Top ATP awards.

• Ensure thorough knowledge of policies, products, including harvest/extraction processes, medical applications, usage guidelines, and potential side-effects, communicated clearly for informed decision-making.
• Maintained comprehensive knowledge of policies, products, and regulatory compliance, ensuring adherence to HIPAA, Florida State, and Federal regulations.
• Effectively resolved patient conflicts through empathetic listening and conflict resolution strategies.
• Conducted opening and closing procedures, including cash drawer counts and sales reconciliations, to maintain organizational standards.
• Managed incoming medical inventory, organizing by product type and expiration date, and conducted daily counts to ensure accuracy.
• Utilized Microsoft Outlook, Excel, Word, and Sharepoint to track metrics such as RPLH, drive-thru transactions, average ticket price, and safe counts.

During my three-year tenure at Trulieve, I received two promotions: first to Coordinator and subsequently to Assistant Store Manager, leading the delivery department.

• Maintained a strong presence in a high-volume environment, leading morning huddles, ensuring inventory and cash registers were managed efficiently.
• Demonstrated comprehensive knowledge of policies, products, and regulatory compliance, ensuring adherence to HIPAA, Florida State, and Federal regulations.
• Conducted opening and closing procedures, including sales reconciliations and audits, to uphold organizational standards.
• Utilized Microsoft Outlook, Excel, Word, and Sharepoint for daily tracking of metrics like safe counts and sales transactions.
  
  As Delivery Manager:
• Managed delivery operations for up to 15 orders daily, including order verification, scheduling, and route planning.
• Handled online order fulfillment and resolved patient inquiries promptly.
• Addressed performance issues within the delivery team and provided coaching for improvement.
• Conducted inspections to ensure delivery quality and scheduled vehicle maintenance for safe operation.
• Resolved discrepancies in delivery documents and invoices, ensuring accuracy.
• Managed customer complaints with professionalism to maintain trust and loyalty.