JEROD MICHAEL BRANDT
3957 6th Avenue Altoona,PA
Summary
Dynamic professional with a proven record at excelling in customer service and patient management. Adept at utilizing data analysis to enhance service delivery and resolve conflicts effectively. Recognized for fostering positive relationships and driving team success through strong organizational skills and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Lead Wellness Advisor
Cresco Labs
Altoona, PA
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Adhered to HIPAA regulations when handling confidential patient information
- Updated patient files in accordance with company policy and procedure guidelines
Creative Director
DePiro Entertainment
Altoona, PA
10.2018 - 08.2023
- Utilized data and analytics to measure the impact of creative initiatives, making data-driven decisions for future success
- Responded promptly to emails sent by companies seeking assistance with business development
- Collaborated closely with team members to achieve project objectives and meet deadlines
Sales Advisor
H&M Retail
Altoona, PA
07.2015 - 07.2017
- Conducted regular training sessions for staff on new products, services, and customer service techniques
- Established positive connections with customers, managers, and sales team members to maintain a positive and successful work environment
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management
Education
Associate in Specialized Business - Business Administration And Management
South Hills School of Business And Technology
Altoona, PA08-2018
Skills
- Customer service, communication
- Organizational
- Data analysis
- Patient management
- Problem solving
- Time management
- Conflict resolution
- Microsoft, Excel, Adobe, Google
Accomplishments
- Top Wellness Advisor on the East Coast for most Google reviews
Timeline
Lead Wellness Advisor
Cresco Labs
10.2023 - Current
Creative Director
DePiro Entertainment
10.2018 - 08.2023
Sales Advisor
H&M Retail
07.2015 - 07.2017
Associate in Specialized Business - Business Administration And Management
South Hills School of Business And Technology