Rebecca Moraud
East Orange
Summary
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
8
8
years of professional experience
Work History
Psychiatric Emergency Support Specialist
Care Plus NJ
03.2025 - Current
- Meets personalized needs of clients and families
- Referral and linkage
- Conduct bed search for involuntary clients
- Arranging for a client appropriate transport to a receiving facility
- 2-6-2 HELP hotline coverage
- Upholding confidentiality and accurate documentation
- Assessment under the supervision of a Certified Screener/Manager
- Responds to clients inquiries and resolved complaints to establish trust and increase satisfaction.
Group Therapy Counselor (INTERN)
New Essecare of NJ
09.2022 - 05.2023
- Fostered communication and friendship among group members through team-building activities.
- Enhanced client outcomes by implementing evidence-based counseling techniques and interventions.
- Proposed creative team activities such as songs, dances, and performance activities.
- Developed rapport with diverse populations, adapting communication styles to meet individual needs and preferences.
- Led psychoeducational workshops on topics such as stress management, self-care, and healthy relationships to empower clients with valuable information.
- Assisted in the development of treatment plans for clients, resulting in improved mental health and wellbeing.
- Evaluated client progress toward goals, adjusting treatment approaches as needed to maximize effectiveness of interventions.
- Regularly participated in clinical supervision sessions to enhance professional skills and ensure quality of care for clients.
Behavioral Assistant
Savia Community
08.2021 - 08.2022
- Enhanced parent understanding of behavior management strategies, conducting workshops and training sessions to promote consistency in interventions at home.
- Improved client behavior by implementing customized behavioral intervention plans.
- Established trust with clients by building rapport and maintaining open communication lines with both clients and their families.
- Maintaining confidentiality and records
IT Technician
College Of Saint Elizabeth
08.2018 - 05.2020
- Set up PCs, projectors, and microphones for use in video conferencing rooms and classrooms.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
ABA Counselor
Nassans Place
06.2019 - 08.2019
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
School Aged Counselor
Kirby Center YMCA
08.2017 - 05.2019
- Facilitating kids' transit to and from YMCA sites for designated activities
- Confirming proximity of kids' epinephrine auto-injectors for emergency administration
- Supporting kids in reaching activities on schedule
- Partnering with family for ongoing communication
Cosmetic Consultant
Century 21
12.2016 - 05.2017
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Protected store assets and inventory via loss prevention procedures.
- Contributed significantly toward building a welcoming store atmosphere by actively engaging with customers and offering genuine advice.
- Assisted in organizing promotional events and product launches, drawing larger crowds and boosting brand awareness.
- Developed strong rapport with customers, resulting in repeat business and a loyal customer base.
- Resolved customer complaints efficiently, upholding the company''s reputation for excellent service standards.
- Conducted regular inventory audits to maintain accurate stock levels, minimizing losses due to expired or damaged goods.
Education
Master of Arts - Clinical Psychology
Saint Elizabeth University
Morristown, NJ05-2023
Master of Arts - Psychology
College of Saint Elizabeth
Morristown, NJ05-2020
Skills
- Empathy and patience
- Customer service
- Support services
- Recordkeeping skills
- Activity planning
- Multicultural competence
- Psychoeducation
- Counseling techniques
- Crisis intervention
- Group facilitation
- Clinical records maintenance
- Teamwork and collaboration
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Psychiatric Emergency Support Specialist
Care Plus NJ
03.2025 - Current
Group Therapy Counselor (INTERN)
New Essecare of NJ
09.2022 - 05.2023
Behavioral Assistant
Savia Community
08.2021 - 08.2022
ABA Counselor
Nassans Place
06.2019 - 08.2019
IT Technician
College Of Saint Elizabeth
08.2018 - 05.2020
School Aged Counselor
Kirby Center YMCA
08.2017 - 05.2019
Cosmetic Consultant
Century 21
12.2016 - 05.2017
Master of Arts - Clinical Psychology
Saint Elizabeth University
Master of Arts - Psychology
College of Saint Elizabeth
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