Rebecca Mumley
Arlington,TX-Texas
Summary
Dynamic Store Manager with a proven track record at Ross Dress for Less, excelling in customer service and team leadership. Enhanced sales performance through strategic merchandising and effective training programs, fostering a collaborative environment that reduced turnover by 20%. Skilled in inventory management and dedicated to operational efficiency and employee development.Reduced loss by 20% and improved sales each year.
Overview
20
20
years of professional experience
Work History
Store Manager
Ross Dress for Less
Colleyville, TX
06.2018 - Current
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Cultivated and mentored staff to elevate customer service standards and optimize operational efficiency.
- Directed inventory management operations, ensuring efficient stock replenishment and optimal merchandise displays.
- Developed and executed loss prevention strategies to safeguard assets and reduce shrinkage.
- Evaluated sales data to uncover trends and enhance product placement strategies.
- Facilitated team meetings to articulate goals, expectations, and performance standards clearly.
- Cultivated a collaborative work environment by promoting teamwork and implementing employee engagement initiatives.
- Directed daily store operations to uphold efficient functioning and operational standards.
- Oversaw inventory management, cash handling, and store opening and closing operations.
- Resolved customer complaints promptly and professionally to enhance client satisfaction.
- Supervised store employees in a fast-paced environment, fostering proactive communication and delivering constructive feedback.
- Facilitated hiring, training, and mentoring processes for new staff members.
- Enhanced customer satisfaction by leading staff training in customer service and product knowledge.
- Oversaw product level maintenance and inventory control for merchandise, ensuring optimal stock availability.
- Executed point of sale opening and closing procedures with precision.
- Guided new hires through onboarding processes, ensuring readiness for immediate role responsibilities.
- Managed rotation of merchandise and displays to ensure fresh product presentation.
- Enhanced sales performance through strategic design of innovative visual merchandising displays and store layouts.
- Facilitated regular performance evaluations for staff, delivering constructive feedback and fostering professional development.
- Oversaw and approved payroll submissions for all employees.
- Mentored sales associates on product specifications, sales incentives, and effective selling techniques.
- Drove sales growth and controlled shrinkage by delivering exceptional customer service and enforcing standard operating procedures.
- Facilitated a positive work environment by nurturing strong team relationships through strategic team-building activities and regular acknowledgment of individual accomplishments.
- Developed and implemented effective store schedules aligned with forecasted customer levels and employee expertise.
- Streamlined labor scheduling to align with store requirements while maintaining budgetary constraints.
- Directed loss prevention initiatives to minimize shrinkage through implementation of robust security measures.
- Enhanced team collaboration and performance by cultivating a supportive environment centered on shared success.
- Monitored compliance with applicable laws, regulations, and policies through regular reviews of store procedures.
- Facilitated communication with corporate headquarters to relay critical store performance insights and request necessary support.
- Enforced and communicated store programs and standards to ensure optimal quality, freshness, safety, and cleanliness.
- Partnered with management team to spearhead company-wide initiatives enhancing overall performance across all locations.
- Formulated and implemented an employee retention strategy that significantly decreased staff turnover rates.
- Cultivated a culture of excellence and accountability among staff, enhancing employee morale and reducing turnover rates.
- Developed and implemented comprehensive training programs to enhance team performance.
- Executed loss prevention strategies to enhance inventory control and minimize shrinkage.
- Directed daily operations to uphold compliance with health and safety standards.
- Cultivated a supportive work environment to enhance employee retention and recognize outstanding performance.
- Established a high-performing team by recruiting driven individuals and nurturing a collaborative work environment.
Store Manager
PetSmart
Weatherford, TX
09.2006 - 04.2018
- Executed promotional events and marketing initiatives to enhance foot traffic and drive sales growth.
- Executed daily reconciliation of sales transactions to ensure accurate revenue logging.
- Oversaw guest interactions at front counter, addressing inquiries about products.
- Oversaw financial management of store operations, including budget planning, expense tracking, and precise record-keeping.
- Enhanced store profitability through strategic implementation of cost-saving measures and optimized inventory management practices.
- Formulated customer acquisition strategies through in-depth analysis of demographic data and execution of targeted marketing initiatives.
- Evaluated sales data to identify trends and optimize inventory management.
- Cultivated community engagement through active participation in local events and sponsorship of youth sports teams.
- Facilitated effective communication between staff and management to ensure all team members remained informed of policy changes and promotions.
- Streamlined checkout process to enhance efficiency and minimize customer wait times.
- Oversaw inventory management to optimize product availability and reduce waste.
- Optimized store operations by negotiating supplier contracts for cost-effective pricing and adjusting staff schedules to align with peak demand.
- Facilitated in-store events to enhance foot traffic through strategic partnerships with local businesses and community organizations.
- Elevated employee performance and satisfaction through goal-setting and consistent feedback mechanisms.
- Enhanced efficiency and accuracy of inventory management through implementation of innovative stock control system.
- Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
- Cultivated strong customer relationships through effective interaction and engagement.
- Oversaw daily monitoring of cash discrepancies, inventory shrinkage, and drive-off incidents.
- Led and mentored team members to ensure high productivity and performance metrics.
- Facilitated recruitment, hiring, and training processes for team members.
- Resolved customer and client issues to empower lower-level employees and uphold exceptional service standards.
- Monitored employee attendance and punctuality, addressing recurring issues promptly to mitigate long-term patterns.
- Spearheaded recruitment, hiring, and training of initial personnel to establish essential internal functions.
- Evaluated employee strengths and launched a mentoring program to enhance skill development.
- Documented and escalated issues to higher management with comprehensive detail.
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Cultivated and mentored staff to elevate customer service standards and optimize operational efficiency.
- Directed inventory management operations, ensuring efficient stock replenishment and optimal merchandise displays.
- Executed loss prevention strategies to safeguard assets and reduce shrinkage.
- Evaluated sales data to uncover trends and enhance product placement strategies.
- Directed team meetings to establish clear goals, expectations, and performance standards.
- Cultivated a collaborative work environment by promoting teamwork and implementing employee engagement initiatives.
- Oversaw daily operations to guarantee efficient store functionality.
- Oversaw inventory management, cash handling, and store opening and closing operations.
- Resolved customer complaints promptly and professionally to enhance client satisfaction.
- Supervised store employees in a fast-paced environment through proactive communication and constructive feedback.
- Facilitated hiring, training, and mentoring processes for new staff members.
- Enhanced customer satisfaction by implementing comprehensive staff training programs focused on customer service and product knowledge.
- Oversaw product level maintenance and inventory control for merchandise, ensuring optimal stock availability.
- Executed point of sale opening and closing procedures with precision.
- Guided new hires through onboarding process, fostering readiness for immediate role success.
- Executed merchandise rotation and display strategies to highlight new products and promotions.
- Enhanced sales performance through strategic design of innovative visual merchandising displays and store layouts.
- Facilitated regular performance evaluations for staff, delivering constructive feedback and fostering professional development.
- Oversaw and approved regular payroll submissions for employees.
- Mentored sales associates on product specifications, sales incentives, and effective selling techniques.
- Enhanced sales performance and reduced shrinkage by delivering exceptional customer service and strictly following standard operating procedures.
- Cultivated a positive work environment by strengthening relationships among team members through team-building initiatives and regular recognition of individual contributions.
- Developed and implemented efficient store schedules aligning with forecasted customer traffic, employee expertise, and service needs.
- Streamlined labor scheduling to align with store requirements while maintaining budgetary compliance.
- Directed loss prevention initiatives to minimize shrinkage through implementation of robust security measures.
- Enhanced team collaboration by leading initiatives that improved performance and efficiency.
- Monitored compliance with applicable laws, regulations, and policies through regular reviews of store procedures.
- Facilitated communication with corporate headquarters to relay critical store performance insights and request necessary support.
- Enforced and communicated store programs and standards to ensure optimal quality, freshness, safety, and cleanliness.
- Partnered with management team to spearhead company-wide initiatives enhancing overall performance across all locations.
- Formulated and implemented an employee retention strategy that enhanced workforce stability.
- Cultivated a culture of excellence and accountability among staff to enhance employee morale and retention.
- Developed and implemented comprehensive training programs to enhance team performance.
- Executed loss prevention strategies to enhance inventory control and minimize shrinkage.
- Directed daily operations to uphold compliance with health and safety standards.
- Cultivated a supportive work environment to enhance employee retention and acknowledge exceptional performance.
- Established a high-performing team by recruiting driven individuals and nurturing a collaborative environment.
Education
GED -
Ged
Arlington, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Store opening and closing
- Outstanding communication skills
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team motivation
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Sales expertise
- Work Planning and Prioritization
- Accurate cash handling
- Documentation and reporting
- Opening and closing procedures
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Retail sales techniques
- Product merchandising
- Team development
- Loss prevention
- Operational efficiency
- Inventory oversight
- Loss prevention procedures
- Strategic planning
- Performance reviews
Timeline
Store Manager
Ross Dress for Less
06.2018 - Current
Store Manager
PetSmart
09.2006 - 04.2018
GED -
Ged