Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Rebecca Musgrove

Operations Manager
Ardmore,OK

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

21
21
years of professional experience

Work History

Operations Manager

Best Buy
11.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reported issues to higher management with great detail.

Operations Manager

Best Buy
04.2016 - 11.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Production Manager

Best Buy
04.2014 - 04.2016
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Managed internal operational standards and productivity targets.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Analyzed production data and prepared reports for senior management.

Supervisor

Best Buy
06.2002 - 04.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Education

High School Diploma -

Ardmore High School
Ardmore, OK
05.1989

Skills

  • Workflow Planning
  • Process Improvement Strategies
  • Business Development Understanding
  • Oracle Database Management
  • Staff Development
  • Employee Relations
  • Process Improvement

Timeline

Operations Manager

Best Buy
11.2021 - Current

Operations Manager

Best Buy
04.2016 - 11.2021

Production Manager

Best Buy
04.2014 - 04.2016

Supervisor

Best Buy
06.2002 - 04.2014

High School Diploma -

Ardmore High School

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Rebecca MusgroveOperations Manager