Rebecca Myers
Apopka
Summary
Compassionate and results-driven professional with a diverse background in therapeutic healthcare and financial customer service. Experienced Licensed Massage Therapist skilled in providing personalized care, promoting wellness, and maintaining client trust and confidentiality. Former credit union Personal Account Representative and Head Teller with a strong foundation in client relations, problem resolution, and attention to detail. Adept at managing client needs in high-paced environments, building rapport, and ensuring high satisfaction across diverse service settings. Passionate about delivering exceptional care—whether through therapeutic touch or financial support—with professionalism, empathy, and integrity.
Overview
25
25
years of professional experience
Work History
Licensed Massage Therapist
Orlando Health Cancer Institute
05.2022 - Current
- Provided safe, effective, and appropriate massage therapy techniques during patient appointments.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing patients specific pain or injury concerns.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Maintained patient treatment records and designed long-term care programs for return patients.
Licensed Massage Therapist
Rosen Hotels And Resorts
12.2004 - 04.2022
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Booked appointments, answered phones, greeted clients.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Mentored new massage therapists, fostering professional growth and development within the team.
- Assisted in the hiring and interviewing process for new team members, ensuring candidates were a strong fit for the business''s culture and values.
Head Teller and Personal Account Representative
Healthcare Federal Credit Union
02.2000 - 10.2004
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Massage Therapy - Massage Therapy
Academy of Career Training
Kissimmee, FL06.2002
Skills
- Customer service
- Treatment Planning
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Trigger point massage
- Needs assessment
- Medical terminology
- Effective communications
Timeline
Licensed Massage Therapist
Orlando Health Cancer Institute
05.2022 - Current
Licensed Massage Therapist
Rosen Hotels And Resorts
12.2004 - 04.2022
Head Teller and Personal Account Representative
Healthcare Federal Credit Union
02.2000 - 10.2004
Massage Therapy - Massage Therapy
Academy of Career Training
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