Summary
Overview
Work History
Education
Skills
Certification
Community Service
Awards
Languages
Timeline
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REBECCA N. CERVANTES

San Antonio,Texas

Summary

Experienced collaborative leader skilled in fostering team unity and cooperation as a Multi-Unit General Manager. Demonstrates patience and empathy in managing multiple units, ensuring smooth operations and high customer satisfaction. Proactive in driving operational success and exceeding performance goals. Adept at implementing strategic initiatives to enhance customer satisfaction and operational efficiency. Strong track record of cultivating positive workplace culture and effective communication with staff at all levels. Committed to achieving excellence and pursuing ambitious objectives in a dynamic environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Multi-Unit General Manager

Paradies Lagardere
07.2021 - 02.2025
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw product development initiatives from concept through completion stages.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

General Manager of Food Service

Hyatt Regency
03.2017 - 04.2020
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Managed budgets for each location accurately while staying within allotted amounts assigned by corporate headquarters.
  • Prepared weekly and monthly reports detailing various aspects of the business such as sales figures and customer feedback.

General Sales and Operations Manager

City Tours Inc.
04.2014 - 02.2017
  • Conducted regular staff meetings to discuss operational improvements and address concerns.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Updated restaurant policies and procedures as needed to improve workflow and efficiency.
  • Rotated and replenished products in display cases.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
  • Collaborated with health inspectors to address any compliance issues promptly.
  • Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
  • Handled customer complaints and feedback, implementing changes to improve service.
  • Fostered a positive working environment, encouraging teamwork and employee engagement.
  • Created weekly schedules to optimize staffing and maximize labor costs.
  • Facilitated regular meetings with staff to review goals, discuss challenges, and provide feedback.
  • Generated reports on operational expenses, budget variances, sales trends.
  • Successfully managed a team of 10+ employees, ensuring high levels of customer service and food quality.

Education

Bachelor of Arts - Language Arts Education

Texas State University
Texas
05.2025

Skills

  • Client Relationships
  • Talent Acquisition & Training
  • Computer Literate
  • Data Entry
  • Typing - 60 wpm
  • PNL literate
  • Inventory Literate
  • Goal Oriented
  • Organized and Multitasked
  • Highly Motivated
  • Outstanding Customer Service
  • Marketing/Communication
  • Curriculum development
  • Instructional design
  • Customer service
  • Project management
  • Team building
  • Effective communication
  • Employee training
  • Time management
  • Problem resolution
  • Budget analysis
  • Salary structure/compensation analysis
  • Staffing
  • Risk management
  • Cost analysis and savings
  • Deadline oriented
  • Global solutions
  • Service quality improvement
  • Employee scheduling
  • Leadership
  • Networking
  • Project scope
  • Vendor negotiations
  • Effective leader
  • Safety protocol
  • Training and mentoring
  • Operations management
  • Staff development
  • Sales growth
  • Employee engagement
  • Positive attitude
  • Teamwork and collaboration
  • Teamwork
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills
  • Reliability
  • Team leadership
  • Computer skills
  • Self motivation

Certification

  • TABC
  • Safe Serv

Community Service

Girl Scout Troop Leader, Girl Scouts of America, San Antonio, Texas, 01/01/14, 07/01/22, Fostered an inclusive atmosphere within the troop by respecting individual differences., Provided guidance on badge requirements and helped girls complete their awards in a timely manner., Actively listened to feedback from both girls and parents regarding program improvements., Utilized positive reinforcement strategies when motivating participants during challenging tasks., Coordinated travel logistics for overnight camping trips, including transportation, lodging arrangements, and food preparation., Organized meetings, activities, and events to promote team building and foster a positive learning environment., Served as a role model by demonstrating strong leadership qualities throughout each activity., Ensured adherence to the Girl Scout Promise and Law at all times while representing the organization's values.

Awards

  • World Class Employee Service
  • World Class Guest Service

Languages

English
Professional Working
American Sign Language
Professional Working
Japanese
Limited Working

Timeline

Multi-Unit General Manager

Paradies Lagardere
07.2021 - 02.2025

General Manager of Food Service

Hyatt Regency
03.2017 - 04.2020

General Sales and Operations Manager

City Tours Inc.
04.2014 - 02.2017

Bachelor of Arts - Language Arts Education

Texas State University

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