Hi, I’m
REBECCA NORMAND
Clarksville,TN
Summary
Detail-oriented professional with a Bachelor's in Psychology and expertise in collaboration, mentorship, and records management. Proven ability to adapt quickly and communicate effectively across diverse teams. Seeking entry-level HR Assistant or Coordinator role to enhance employee relations and onboarding processes while fostering positive workplace culture.
Overview
10
years of professional experience
Work History
Microsoft
QD Administrator
08.2021 - Current
Job overview
- Special Teams Quality Documentation Specialist, August 2021 to October 2024
- Quality Documentation Specialist, August 2021 to October 2021
- Chart successful course of accurately transcribing provider assessments and examinations into patient electronic medical records (EMRs) in real time.
- Document patient symptoms, medical history, physical exams, procedures, diagnostic findings, and treatment plans.
- Upkeep detailed and organized medical documentation in alignment with established standards and protocols.
- Demonstrate expertise in operating in electronic health record (EHR) systems, including Epic and Cerner.
- Handle sensitive medical records and confidential health information while ensuring compliance HIPAA and other privacy regulations.
- Facilitate seamless communication between healthcare providers and patients to improve the quality of care.
- Evaluate medical charts and provide constructive feedback to newly hired Quality Documentation Specialists (QDS).
- Support onboarding efforts by ensuring newly hired QDS personnel gain confidence and competency in their roles.
- Conducted introductory training sessions, provided hands-on guidance on documentation audits, explained quality assurance processes, created training manuals and step-by-step guides, facilitated shadowing opportunities, and conducted regular check-ins.
- Collaborate with Quality Documentation Managers (QDM) to track and assess the progress of new QDS team members.
U.S. Army Reserves
Combat Medic (68W)
03.2016 - 03.2024
Job overview
- Served as the unit's new soldier liaison tasked with facilitating onboarding, processing paperwork, and assisting with administrative tasks; acted as the first point of contact for all onboarding questions.
- Gathered and documented patient vital signs, medical and drug histories, allergies, medication administration records (MAR), and complaints.
- Coordinated with multidisciplinary healthcare teams, including physicians, nurses, medical technicians, and assistants, to provide quality patient care and ensure a smooth transition of care on the battlefield.
- Provided direct patient care in the Emergency Room (ER) and Intermediate Care Ward (ICW) within a Combat Support Hospital (CSH).
- Delivered critical battlefield medical support by administering emergency treatments and life-saving interventions.
America's Best Contacts and Eyeglasses
Optometric Technician
09.2020 - 08.2021
Job overview
- Enhanced clinic experiences through efficient appointment scheduling and patient communication.
- Collected and documented patient medical histories in compliance with HIPAA standards.
- Provided exceptional care by conducting thorough pre-examination tests for optometry patients.
- Expertly operated and maintained specialized ophthalmic equipment for accurate diagnostics.
- Facilitated patient referrals to specialists for ongoing ophthalmic care.
- Achieved 30% above sales goals in retinal imaging, boosting store performance.
Walmart
Cashier/Customer Service/ Pick-Up Today Associate
02.2016 - 01.2020
Job overview
- Ensured accurate cash and card transactions using POS systems.
- Delivered excellent service, resolving client inquiries and concerns promptly.
- Managed online orders, MoneyGram transactions, and customer returns efficiently.
- Maintained organized store environment, supporting sales floor operations effectively.
- Identified security risks by conducting safety checks and reporting issues promptly.
- Facilitated training for new cashiers on procedures and customer service standards.
Samaritan Medical Center
Safety Aide
03.2019 - 09.2019
Job overview
- Enhanced patient safety through collaboration with interdisciplinary healthcare teams.
- Facilitated patient needs by engaging in meaningful social interactions.
- Conducted regular patient safety rounds, ensuring a secure environment for all.
- Monitored patient behaviors, promptly reporting concerns to medical staff.
- Documented patient observations and safety checks, adhering to HIPAA guidelines.
Education
Southern New Hampshire UniversityManchester, NH
Bachelor of Arts from Psychology
08-2025
University Overview
- 12-time Honor Roll Recipient
- 3.97 GPA
- Summa cum laude graduate
Madisonville Community CollegeMadisonville, KY
Associate of Science from Science
12-2020
University Overview
- 4.0 GPA
Caldwell County High SchoolPrinceton, KY
High School Diploma
05-2015
Skills
- Medical Scribing and Documentation
- Interdepartmental Communication
- HIPAA Compliance/Confidentiality
- Appointment Scheduling and Coordination
- Training and Mentorship
- Medical Terminology
- Customer Service
- Patient Intake
- Data entry
- Attention to detail
- Recordkeeping and file management
- Administrative support
Accomplishments
- National Society of Leadership and Success member
- Lean Six Sigma Yellow Belt
- LinkedIn Learning Certifications in HR strategy, HR transformation, talent sourcing, recruitment, diversity recruiting, confidentiality, and onboarding.
Languages
English
Native or Bilingual
Hobbies and Interests
Enjoying the outdoors, spending time with my children, event planning, crafting.
Additional Information
Technical Proficiencies: Windows, Mac OS, Microsoft Office Suite, Canva, Microsoft Copilot, Workday, Microsoft Teams, VPN
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionPaid time offCompany Culture401k matchCareer advancementFlexible work hoursPaid sick leaveTimeline
QD Administrator
Microsoft
08.2021 - Current
Optometric Technician
America's Best Contacts and Eyeglasses
09.2020 - 08.2021
Safety Aide
Samaritan Medical Center
03.2019 - 09.2019
Combat Medic (68W)
U.S. Army Reserves
03.2016 - 03.2024
Cashier/Customer Service/ Pick-Up Today Associate
Walmart
02.2016 - 01.2020
Southern New Hampshire University
Bachelor of Arts from Psychology
Madisonville Community College
Associate of Science from Science
Caldwell County High School
High School Diploma