Rebecca O'Hara
Mandeville,LA
Summary
Knowledgeable and dedicated professional with years of experience in healthcare and customer relations. Self-motivated with an outgoing, positive demeanor and proven skills in establishing rapport with clients and patients. Driven to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-12
St. Tammany Parish Public Schools
08.2020 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Integrated existing and new technology into classroom to help provide a creative and fun learning environment.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Relations Representative
Sensible Meals
08.2015 - 07.2021
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved client issues and escalations with efficiency and diplomacy.
- Utilized sales skills to promote products while engaging and presenting solutions to clients.
- Recruited and trained customer relations team members and provided daily leadership.
- Managed timely and effective replacement of damaged or missing products.
- Effective liaison between clients and internal departments.
Physical Therapy Technician
Innovative Suit Therapy And Fitness
07.2013 - 12.2014
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Motivated and engaged patients during intensive therapy sessions.
- Assisted with reception duties such as scheduling patients and completing follow up calls.
Therapy Technician
Sage Rehabilitation Hospital & Outpatient Services
05.2011 - 07.2012
- Assisted patients with their activities of daily living (ADLs) prior to their therapy session.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Assisted, positioned, secured patients at therapy devices to support safe treatment protocols.
- Discussed individualized home exercise programs with patients and verified comprehension of instructions before discharge.
Education
Bachelor of Science - Kinesiology
Louisiana State University
Baton Rouge, LA05.2012
Skills
- Interpersonal Communication Skills
- Efficient and Detail-oriented
- Organization and Planning
- Time Management Skills
- Data Communications
- Issue and Complaint Resolution
- Inventory Records
- Data Entry and Maintenance
Timeline
Substitute Teacher, K-12
St. Tammany Parish Public Schools
08.2020 - Current
Customer Relations Representative
Sensible Meals
08.2015 - 07.2021
Physical Therapy Technician
Innovative Suit Therapy And Fitness
07.2013 - 12.2014
Therapy Technician
Sage Rehabilitation Hospital & Outpatient Services
05.2011 - 07.2012
Bachelor of Science - Kinesiology
Louisiana State University