Rebecca O'Neal
Green Cove Springs
Summary
Seasoned Customer Service Lead with 16 years of experience, including recent role at Clay County ECC, adept in using multiple systems and providing exceptional support across various channels. Proven leadership skills as Assistant Manager at O'Reilly's Auto Parts and Resort Sales Specialist at Walt Disney World, excelling in sales, mentoring, and customer engagement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Scale House Operator
Clay County Environmental Services
Green Cove Springs, FL
03.2025 - Current
- Operated scale management systems to ensure accurate weight measurement of incoming materials.
- Monitored and recorded vehicle traffic for efficient processing and compliance with regulations.
- Collaborated with team members to enhance workflow efficiency and reduce wait times at scale house.
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
- Used Paradim to track products as they arrived at and departed from the facility
- Greeted customers and provided excellent service to internal and external clients.
Customer Service Lead
Til Valhalla Project
St. Augustine, FL
02.2023 - 03.2025
- Maintained daily operations while enforcing safety protocols to ensure a secure work environment.
- Coordinate customer information verification for product customization and process return orders efficiently.
- Coordinated customer information verification for product customization and processed return orders efficiently to enhance customer satisfaction.
- Oversaw report generation, time card approval, and staff training to uphold company standards and enhance team capabilities.
- Implemented process improvements that increased efficiency in handling customer inquiries.
- Developed training programs to improve team performance and maintain high service standards.
- Led customer service team to enhance client satisfaction and resolve complex issues.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Fast Team Member
Tractor Supply Company
Hamilton, AL
06.2022 - 02.2023
- Maintained visual merchandise standards and implemented store layout initiatives to enhance customer shopping experience.
- Managed inventory with detailed counts and cycle counts to ensure accurate stock levels and streamline restocking processes.
- Delivered exceptional customer service by addressing shopper needs and maintaining store cleanliness, creating a welcoming atmosphere.
Assistant Manager
O'Reilly's Auto Parts
Hamilton, AL
09.2021 - 05.2022
- Guided customers in automotive part selection, contributing to high service satisfaction levels.
- Trained new staff and coordinated development programs, improving team knowledge and performance.
- Managed daily administrative operations, including inventory processing, return management, and financial tasks.
Resort Sales Specialist
Walt Disney World
Tampa, FL
04.2015 - 07.2021
- Streamlined booking and modification of vacation packages, enhancing guest planning experience.
- Guided and supported new team members on company policies and sales strategies, fostering team integration.
- Addressed and resolved guest inquiries pertaining to theme park information, resort details, and ticketing, thereby enhancing customer satisfaction.
- Supported company-wide initiatives, including pilot programs and onboarding processes, by fulfilling diverse staffing needs.
CSR
Convergys
Jacksonville, NC
12.2014 - 02.2015
- Provided customer support, resolved issues and managed accounts to enhance client satisfaction.
- Managed appointment scheduling and established new accounts, increasing customer engagement and streamlining processes.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call flow, ensuring timely and accurate responses to customer issues.
- Guided customers through product features and services, enhancing overall user experience.
Petty Officer Third Class
United States Navy
Norfolk, VA
11.1998 - 11.2005
- Oversaw shift operations, maintaining protocol compliance and operational efficiency.
- Instructed new personnel in standard procedures and safety protocols.
- Executed administrative duties, upheld work space organization, and managed security and logistical responsibilities.
Education
High School Diploma -
Carteret Community College
Morehead City, NC08-1998
Associate in Science - undefined
Bevill State Community College
Hamilton, AL06-2013
Skills
- Safety
- Customer Service
- Inventory Management
- Ticket issuance
- Accurate weighing
- Safety procedures
- Merchandising
- Operational Safety
Certification
- Good Conduct, United States Navy
- National Defense Service Medal, United States Navy
- Star Gala recipient, Walt Disney World three times
Timeline
Scale House Operator
Clay County Environmental Services
03.2025 - Current
Customer Service Lead
Til Valhalla Project
02.2023 - 03.2025
Fast Team Member
Tractor Supply Company
06.2022 - 02.2023
Assistant Manager
O'Reilly's Auto Parts
09.2021 - 05.2022
Resort Sales Specialist
Walt Disney World
04.2015 - 07.2021
CSR
Convergys
12.2014 - 02.2015
Petty Officer Third Class
United States Navy
11.1998 - 11.2005
Associate in Science - undefined
Bevill State Community College
High School Diploma -
Carteret Community College