Rebecca Ortberg
Rockville,MD
Summary
Experienced customer service professional, prioritizing organization, multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Maintains professional appearance and demeanor and completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Bohemia Salon on Shem Creek
09.2023 - 07.2024
- Greeted guests and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments.
- Managed high-volume phone calls.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized retail products.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Presented ideas for different areas of the salon to ensure proficiency.
Salon Stylist & Associate
Bellezza Salon
04.2021 - 08.2023
- Maintained a clean and organized salon environment to ensure a welcoming atmosphere for clients.
- Enhanced client interactions by mastering effective communication and service delivery.
- Assumed front desk responsibilities weekly, contributing to efficient salon operations.
- Applied educational skills by providing hair styling services to personal clients.
- Mentored new employees by sharing industry knowledge to promote company success.
- Assessed individual client needs for home care products to recommend appropriate retail options.
- Delivered exceptional customer service, resulting in increased repeat clientele and positive salon reviews.
- Assisted stylists with various tasks, ensuring efficient salon operations and a smooth workflow.
- Assisted in staff recruitment and training, ensuring a well-rounded team of professionals committed to upholding salon standards.
- Improved inventory management by conducting regular stock checks
- Enhanced client experience by providing personalized consultations and recommending suitable salon services.
- Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.
Front Desk Receptionist & Childcare
Burn Boot Camp
09.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Organized and scheduled fitness classes to maximize member engagement and attendance.
- Managed administrative operations related to gym memberships, ensuring efficient processing and record-keeping.
- Delivered exceptional customer service to enhance member experience and support sales initiatives.
- Acquired comprehensive knowledge of retail products to effectively educate and assist customers in their purchases.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Cosmetology - Licensed Cosmetologist
Paul Mitchell The School Charleston
02.2021
High School Diploma -
James Island Charter High School
Charleston, SC06.2018
Skills
- Customer Service
- Attention to Detail
- Dependability
- Customer Satisfaction
- Team Collaboration
- Problem-solving skills
- Appointment Scheduling
- Management Skills
- Administrative Support
- Issue Handling
- Reliability and Punctuality
- Patience and Composure
- Retail Sales
- Time Management
- Multitasking in fast-paced environment
Timeline
Front Desk Receptionist
Bohemia Salon on Shem Creek
09.2023 - 07.2024
Salon Stylist & Associate
Bellezza Salon
04.2021 - 08.2023
Front Desk Receptionist & Childcare
Burn Boot Camp
09.2018 - 01.2020
Cosmetology - Licensed Cosmetologist
Paul Mitchell The School Charleston
High School Diploma -
James Island Charter High School
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