Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca O'Sullivan

Houston,TX

Summary

Motivated individual with experience in customer service and beauty sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing a superior customer experience.

Overview

14
14
years of professional experience
3
3
Languages

Work History

Tattoo Shop Receptionist

Houston Heights Tattoo
03.2024 - Current
  • Adeptly handled client inquiries while collaborating with colleagues to maintain efficient operations.Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Customer Service Agent & Laser Technician

Removery
10.2020 - 08.2023
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Assisted clients in achieving desired outcomes by creating customized treatment plans based on their specific goals.
  • Attended trade shows to represent company treatments, generate leads, and network with potential clients.

Tattoo Shop Receptionist

Chicago Tattoo Company
04.2016 - 09.2020
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Promoted specials on social media and maintained a shop presence to boost revenue during promotional events or slow periods.
  • Handled busy schedules and stayed on top of key deadlines.
  • Managed jewelry displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.

Esthetician & Makeup Artist

Sine Qua Non Salons
05.2011 - 08.2020
  • Analyze client's facial features to determine the best shape for eyebrow waxing, threading, and tinting
  • Perform makeup applications and lessons, facials, and body waxing
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Assisted in developing monthly promotional campaigns to attract new clients.
  • Boosted overall store sales with effective cross-selling of complementary skincare products and beauty services.

Medical Esthetician

Skin And Hair Clinic
02.2015 - 06.2015
  • Performed medical-grade facials, laser hair removal, intense pulse light therapy and microdermabrasion services
  • Conducted in-depth consultations and results-oriented treatment programs to reach each client's skincare goals
  • Designed product regimens that prolong the visible results achieved in the treatment room
  • Recommended add-on treatments and products that help clients to reach their skincare goals
  • Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.

Retail Makeup Artist

Sephora
11.2014 - 01.2015
  • Performed makeup applications, demonstrations, and consultations
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
  • Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
  • Boosted sales through effective product demonstrations and in-depth knowledge of cosmetic trends.

Education

Esthetics Program -

Pivot Point Academy
Bloomingdale, IL

Associate of Arts - Graphic Design

College of DuPage
Glen Ellyn, IL
05.2007

High School Diploma -

Immaculate Heart of Mary
Westchester, IL
05.2004

Skills

    Empathetic and genuine

    Outstanding communication skills

    Customer Focus

    Interpersonal Skills

    Problem-solving aptitude

    Relationship building and management

Timeline

Tattoo Shop Receptionist

Houston Heights Tattoo
03.2024 - Current

Customer Service Agent & Laser Technician

Removery
10.2020 - 08.2023

Tattoo Shop Receptionist

Chicago Tattoo Company
04.2016 - 09.2020

Medical Esthetician

Skin And Hair Clinic
02.2015 - 06.2015

Retail Makeup Artist

Sephora
11.2014 - 01.2015

Esthetician & Makeup Artist

Sine Qua Non Salons
05.2011 - 08.2020

Esthetics Program -

Pivot Point Academy

Associate of Arts - Graphic Design

College of DuPage

High School Diploma -

Immaculate Heart of Mary

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Rebecca O'Sullivan