Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebecca Palmer

Lake Forest,CA

Summary

Management professional with history of meeting challenges in complex organizations that rely on collaborative skills to contribute to company growth and success. Proven track record of delivering results in fast-paced environments that have pockets of ambiguity. Stellar command with delivering results, win-win outcomes, and navigating cross-functional teams.

Overview

8
8
years of professional experience

Work History

CONSULTANT, ADVISORY SERVICES

Optum
04.2023 - Current
  • Developed metrics to measure success of projects and provided ongoing feedback
  • Insights for clients
  • Drafted detailed reports outlining project findings, recommendations, and conclusions
  • Managed resources within budget while meeting customer expectations in a timely manner
  • Facilitated change management initiatives, enabling successful transitions and minimizing disruptions to operations.
  • Established relationships with key customers by understanding their needs and requirements
  • Led meetings with executives, staff, vendors, partners, and other stakeholders
  • Wrote and edited reports, proposals, and presentations for clients
  • Monitored KPIs and provided regular updates to senior management
  • Conducted data analysis to identify process improvements
  • Collaborated with stakeholders to gain understanding of project goals and objectives
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Facilitated month-end closing processes, invoicing and journal entries
  • Conducted monthly meetings to create business plans to drive successful monthly business growth.

COMPLIANCE OFFICER

Akua Behavioral Health, Inc.
06.2018 - 04.2023
  • Worked collaboratively with corporate personnel to resolve identified compliance issues
  • Collaborated with senior management to develop strategies for addressing non-compliance issues
  • Maintained up-to-date knowledge of relevant regulatory developments, industry trends, and best practices
  • Demonstrated expertise in conducting internal audits, risk assessments and investigations
  • Prepared and maintained compliance reports for management review
  • Investigated complaints related to possible violations of regulations or standards
  • Conducted training sessions for staff members on current regulations and compliance procedures
  • Coordinated with external auditors when necessary during inspections and surveys
  • Monitored employee activities to detect any potential violations or risks of non-compliance
  • Collaborated with internal stakeholders to ensure compliance with internal policies and procedures
  • Provided guidance and support to staff on compliance related matters
  • Drafted reports outlining findings from internal audits, risk assessments, surveys, and investigations
  • Completed annual review of company compliance
  • Assisted in developing corrective action plans following an audit, survey or investigation
  • Analyzed existing documents and identified discrepancies or areas of improvement
  • Participated in meetings with regulators as needed regarding compliance topics
  • Oversaw implementation of corrective actions and monitored response to identified issues and audits
  • Provided advice on complex legal matters pertaining to the organization's operations
  • Managed a team responsible for ensuring compliance with organizational policies
  • Developed and implemented compliance policies to ensure adherence with applicable laws and regulations
  • Kept informed regarding pending industry changes, trends, and best practices
  • Verified that valid licenses and permits were displayed and that licensing standards were being upheld.

EXECUTIVE PROJECT SPECIALIST

Dual Diagnosis Treatment Centers
08.2016 - 03.2018
  • Leveraged strong communication skills to build relationships with executive management
  • Followed all company policies and procedures to deliver quality work.
  • Coordinated with cross-functional teams on projects and initiatives
  • Utilized problem solving techniques to resolve conflicts between departments
  • Facilitated meetings with internal teams to ensure objectives were met
  • Coordinated with stakeholders to support business demands
  • Generated detailed reports summarizing project status, milestones, and timelines
  • Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures
  • Implemented innovative strategies to increase efficiency of operations
  • Assisted senior management in developing long-term business strategies
  • Collaborated with stakeholders to define requirements for new products
  • Identified areas for improvement in existing systems and procedures.

Education

BACHELOR OF SCIENCE (B.S.) IN BIOLOGY -

California State University Channel Islands
Camarillo, CA
12.2013

Skills

  • Accreditation survey activities
  • Corrective Action Planning
  • Project management
  • Process improvement
  • Stakeholder engagement
  • Problem-solving abilities
  • Strategic planning
  • Critical thinking
  • Cross-functional collaboration
  • Executive Support

References

References available upon request

Timeline

CONSULTANT, ADVISORY SERVICES

Optum
04.2023 - Current

COMPLIANCE OFFICER

Akua Behavioral Health, Inc.
06.2018 - 04.2023

EXECUTIVE PROJECT SPECIALIST

Dual Diagnosis Treatment Centers
08.2016 - 03.2018

BACHELOR OF SCIENCE (B.S.) IN BIOLOGY -

California State University Channel Islands

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