Rebecca Parada
Selden,New York
Summary
Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments. Positive, enthusiastic and energetic. Several- year background treating clients with various massaging techniques. Ambitious, friendly and knowledgeable in medical massage, reflexology, Reiki and stress management techniques. Passionate about making difference in clients' lives and restoring function from emotional/physical pain and injuries.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner/Licensed Massage Therapist/Reiki Master
Moonstone Wellness, LLC
Port Jefferson, NY
05.2022 - Current
- Participated in community events such as health fairs or charity fundraisers in order to promote awareness about the benefits of massage therapy.
- Utilized various modalities such as trigger point therapy, medical massage, reflexology therapeutic massage, acupressure points and energy healing techniques in treatments.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
- Adhered strictly to all state laws governing massage therapy practice..
- Developed individualized treatment plans based on client assessments and preferences.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
- Adapted pressure and techniques based on client feedback and tolerance levels.
- Ensured compliance with local, state, and federal regulations regarding massage therapy practice.
Owner/Licensed Massage Therapist/Reiki Master
Moonstone Therapeutic Massage
Ronkonkoma, NY
05.2022 - 03.2024
- Moonstone Therapeutic Massage moved and became Moonstone Wellness, LLC.
Massage Therapist
Massage Envy
Lake Grove, New York
01.2020 - 03.2020
- Treated each client as an individual and lead in depth consultations with them to establish their best course of treatment
- Deep Tissue Massage, Swedish Massage, Reflexology, Trigger Point Therapy, Aromatherapy
Massage Therapist
Alternative Approach Acupuncture and Wellness
Sayville, New York
04.2019 - 12.2019
- Performed Swedish Massage, Deep Tissue Massage, Reiki 2, Reflexology for clients needing massage therapy
- Treated each client as an individual and lead in depth consultations with them to establish their best course of treatment
Senior Enrollment Quality Analyst
United Healthcare
Islandia, New York
09.2006 - 09.2017
- Quality checked benefits that were built onto the claims payment system
- Quality checked models for benefit plans within the claims system
- Helped build E&I Prime TOPS Process and Documents
- Provided input process improvement
- Collaborated on special projects regularly
- Audit cases that have gone through the Quality Department
- Reviewed and scored all cases in appropriate timely matter
- Mentored overseas Production Control analysts located in India
- Served as an EEC/VITAL SIGNS COMMITTEE MEMBER
- This small committee was created to boost morale within the Quality Department
- We created and oversaw workplace donation and quality of life initiatives such as: The Pajama Program to aid orphans around the world, a companywide "Go Green" recycling program, and morale improvement programs throughout the office.
Client Service Analyst
United Healthcare
Islandia, New York
08.2004 - 09.2006
- Managed the implementation of new business and plan changes for existing client
- Participated in resolution of issues for employers
- Ordered and maintained enrollment materials/directories
- Generated and distributed ID Cards
- Facilitated Non-Standard Approval processes
- Process off-renewal customer changes and cancellations
- Maintained Case Documentation/Artifacts
- Facilitated Account Management Team (AMT) Meetings During Implementation Activity for New Business, Renewals, and Plan Changes
- Reviewed and Validated IBAAG (Internet Benefits At A Glance) to facilitate Member Services quotes benefits to existing and potential members.
Customer Service Representative
GEICO
Woodbury, New York
08.2003 - 09.2004
- Provided excellent customer service to each auto policy holder
- Empathetic to each policy holder's needs
- Ensured effective communication and listening in a fast-paced call center
- Attended appropriate trainings for auto insurance.
Assistant Manager
Godiva Chocolatier
Stony Brook, New York
07.2001 - 08.2003
- Provided excellent customer service
- Trained all new hires
- Ensured orders and shipments were sent and received in a timely matter
- Supervised inventory audits
- Reviewed employee hours for payroll
- Calculated openings and closings of registers
- Made timely bank deposits.
Associate Manager
The Nature Company
Stony Brook, New York
05.1998 - 12.2000
- Ensured excellent customer service to each and every customer
- Submitted payroll each week
- Worked with all upper management
- In charge of visual merchandising of new displays
- Tracked all sales hourly, daily, monthly and annually
- Provided training of staff members
- Opened and closed registers each day
- Coordinated employees schedules.
Education
Associate of Science - Massage Therapist
New York College of Health Professions
Syosset, NY05.2010
Associate of Science - Social Work
Suffolk County Community College
Selden, NY05.2003
Skills
- NYS Licensed Massage Therapist
- Certified Reflexologist
- Reiki Master
- RYT-200 (Registered Yoga Instructor
- Raindrop Therapy
- Scar Tissue Release
- Proficient in Microsoft
- Word
- Excel
- PowerPoint
- Communication Expert
- Customer Service Expert
Certification
- Certified Reflexologist
- Reiki Master
- RYT-200 (Registered Yoga Instructor 200 hrs.)
Accomplishments
- 3 levels of continuing education in Cancer Massage
- Continuing Education in Cupping
- Continuing Education in Opioid Epidemic with Massage Therapy
- Completed 200 hour course for Yoga Instructor training April 2023
- Reiki Master Certified June 2023
Languages
English
Professional
Websites
References
References available upon request.
Timeline
Owner/Licensed Massage Therapist/Reiki Master
Moonstone Wellness, LLC
05.2022 - Current
Owner/Licensed Massage Therapist/Reiki Master
Moonstone Therapeutic Massage
05.2022 - 03.2024
Massage Therapist
Massage Envy
01.2020 - 03.2020
Massage Therapist
Alternative Approach Acupuncture and Wellness
04.2019 - 12.2019
Senior Enrollment Quality Analyst
United Healthcare
09.2006 - 09.2017
Client Service Analyst
United Healthcare
08.2004 - 09.2006
Customer Service Representative
GEICO
08.2003 - 09.2004
Assistant Manager
Godiva Chocolatier
07.2001 - 08.2003
Associate Manager
The Nature Company
05.1998 - 12.2000
Associate of Science - Massage Therapist
New York College of Health Professions
Associate of Science - Social Work
Suffolk County Community College
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