Rebecca Parkhurst
New Braunfels,TX
Summary
Motivated self-starter with 28+ years of administrative and secretarial experience, including 8 years as a paraprofessional. I thrive in fast-paced environments, take initiative, and have excellent interpersonal skills. I am quick to learn new systems and bring strong organizational abilities and dedication to any role I undertake.
Overview
41
41
years of professional experience
4
4
years of post-secondary education
Work History
Outreach Activation Spec I
Spectrum
San Antonio, TX
04.2019 - Current
- Provide inbound support to potential customers and business partners, ensuring a seamless order entry process.
- Audit and correct work orders to ensure accurate billing and operational completion.
- Experienced in multiple internal systems, including:
- CRM, ACSR-CSG, TMS, Agent OS, LUI/SOM, Gateway
- Unified Case Management (UCM), GIS, Webex, Aspect Workforce
- Telco Database, Tram, Nice Tool, Microsoft Word, Excel, PowerPoint and Outlook
- Xumo Activation: where I accept inbound calls and make outbound calls helping our customers install their Xumo which involves physical setup, such as connecting the device to a TV and power, then following on-screen instructions to connect to Wi-F
Digital Moderator
TaskUs
07.2018 - 04.2019
- Reviewed and filtered online content to meet client standards.
- Maintained compliance with internal policies and procedures.
- Supported continuous improvement in performance metrics.
Customer Service Agent
Southwest Airlines
10.2016 - 07.2018
- Aided customers with flight bookings, fare inquiries, schedules, and routing.
- Provided support for online bookings via Southwest.com and through travel agencies.
- Finalized flight sales and handled questions about delays, cancellations, and general services.
Para-Professional
Harlingen C.I.S.D. – Secondary Alternative Center
08.2008 - 01.2015
- Assisted teacher with daily lessons.
- Graded student’s daily work.
- Assisted in the Attendants Clerk Office from 03/20/2013 to 05/20/2013 and 07/2010 to 02/20/2011
Receptionist
Harlingen/San Benito Child Development Center
03.2007 - 08.2008
- Managed daily attendance and monthly billing through CCMS.
- Oversaw supply inventory and curriculum delivery.
- Monitored security cameras and performed various clerical tasks.
- Assisted in classrooms and drove the van for after-school pickups.
Appraisal Clerk/Medicaid Clerk
Harlingen C.I.S.D. – Special Education Department
11.1995 - 03.2007
- Coordinated supply orders for special needs classrooms.
- Scheduled student medical appointments and handled Medicaid billing
- Managed requisitions and budget tracking.
Secretary/Accounts Receivables Clerk
J & B Industries Chemical Company
08.1985 - 11.1995
- Daily deposits
- Daily invoicing
- Daily Filing/Copying
- Answering phones and assisted our Sales personal when needed
- Typed up shipping tickets and worked the receptionist area when needed
- Handled invoicing, deposits, and general clerical duties.
- Provided receptionist and sales support as needed.
- Typed shipping tickets and maintained filing systems.
Education
General Office Clerk -
Texas State Technical College
Harlingen, TX 08.1984 - 08.1985
High School Graduate -
Harlingen High School
Harlingen, TX 08.1978 - 06.1981
Skills
- Customer Relationship Management (CRM)
- Microsoft Office Suite (Word, Excel, Outlook)
- Multitasking & Organizational Skills
- Strong Verbal and Written Communication
- Call Center Operations
- Billing & Coding Knowledge
Timeline
Outreach Activation Spec I
Spectrum
04.2019 - Current
Digital Moderator
TaskUs
07.2018 - 04.2019
Customer Service Agent
Southwest Airlines
10.2016 - 07.2018
Para-Professional
Harlingen C.I.S.D. – Secondary Alternative Center
08.2008 - 01.2015
Receptionist
Harlingen/San Benito Child Development Center
03.2007 - 08.2008
Appraisal Clerk/Medicaid Clerk
Harlingen C.I.S.D. – Special Education Department
11.1995 - 03.2007
Secretary/Accounts Receivables Clerk
J & B Industries Chemical Company
08.1985 - 11.1995
General Office Clerk -
Texas State Technical College
08.1984 - 08.1985
High School Graduate -
Harlingen High School
08.1978 - 06.1981