Rebecca Pedigo
Stanwood,WA
Summary
Compassionate and detail-oriented Certified Medical Assistant with prior experience as an Emergency Medical Technician. Skilled in patient care, clinical procedures, vital signs, medical documentation, and supporting healthcare teams in fast-paced environments. Known for strong communication, sound judgment, and a patient-centered approach that promotes safety, comfort, and quality care.
Overview
25
25
years of professional experience
Work History
Certified Medical Assistant
Optum
La Conner , WA
12.2024 - Current
- Assisted physicians and nurses with patient examinations and procedural preparations.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Educated patients on treatment plans, procedures, physician's instructions, and medication instructions to ensure understanding and adherence.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Managed appointment scheduling to enhance patient access and office efficiency for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Executed rapid COVID, flu and strep tests to facilitate timely patient assessment and care.
- Acquired urine samples from patients to facilitate laboratory testing and diagnosis.
- Enhanced office operations by prioritizing patient care according to medical urgency.
- Performed preliminary and diagnostic physical tests and EKG's to accurately record results in patient history summary.
- Contributed ideas in team meetings aimed at optimizing workflows and improving patient care.
Mental Health Technician
Fairfax Hospital
03.2024 - Current
- Utilized crisis intervention and de-escalation techniques to manage patients in emotional distress or exhibiting aggressive behaviors, promoting a calm and safe environment.
- Applied de-escalation strategies and set clear boundaries to encourage patient cooperation and compliance with care plans.
- Conducted scheduled patient safety checks and documented findings, enhancing patient safety and well-being.
- Took and recorded vital signs to support comprehensive patient health assessments and maintain accurate chart notes.
- Assisted patients with activities of daily living (ADLs), including meals and transfers, promoting patient comfort and security.
HR Manager
Brian E Coe Diabetic Vision Foundation
12.2018 - 02.2024
- Streamlined onboarding processes, focusing on customer service excellence and employee engagement.
- Implemented customer-focused strategies in HR functions, improving employee interaction satisfaction.
- Developed communication channels to address customer and employee issues quickly and professionally.
- Led team-building and training initiatives to foster a customer-centric workplace culture.
Office & Customer Support Manager
Prism Optical
07.2011 - 12.2018
- Achieved high customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved customer-related challenges and administrative tasks through effective problem-solving.
- Coordinated schedules to enhance customer appointment management and streamline follow-ups.
Emergency Medical Technician (EMT)
American Medical Response
09.2001 - 06.2011
- Provided critical care in high-pressure situations, maintaining composure and delivering patient-centered service.
- Communicated effectively with patients and their families, offering reassurance and clear information during emergencies.
- Collaborated with healthcare professionals to ensure optimal patient care and service.
Education
Optum Certified Medical Assistant Apprenticeship
07-2026
EMT Certification - Emergency Medical Technician (EMT-Basic Training)
National College of Technical Instruction
Tukwilla, WA10-2001
High School Diploma -
Bothell High
Bothell, WA01-1998
Skills
- Clinical procedures
- Patient Care and Support
- Patient communication
- Electronic Health Records
- Appointment Coordination
- Multitasking in Fast-Paced Healthcare Settings
- Empathy and Compassion in Patient Care
- Vital signs monitoring
- EKG administration
- Effective communication
- Injection administration
- Basic life support
- Triage assessment
- Patient care
Extracurricular Activities
Volleyball & Basketball Coach, YMCA, Stanwood | March 2021 to Present
- Coached youth-level volleyball teams, providing expert guidance in skill development, strategy, and teamwork.
- Led team training sessions, focusing on improving players' fundamental skills, game strategies, and physical conditioning.
- Organized and supervised practice sessions, scrimmages, and drills to enhance players' performance and teamwork.
Timeline
Certified Medical Assistant
Optum
12.2024 - Current
Mental Health Technician
Fairfax Hospital
03.2024 - Current
HR Manager
Brian E Coe Diabetic Vision Foundation
12.2018 - 02.2024
Office & Customer Support Manager
Prism Optical
07.2011 - 12.2018
Emergency Medical Technician (EMT)
American Medical Response
09.2001 - 06.2011
Optum Certified Medical Assistant Apprenticeship
EMT Certification - Emergency Medical Technician (EMT-Basic Training)
National College of Technical Instruction
High School Diploma -
Bothell High