Lisa Morton
Nineveh,IN
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
1
1
Certification
34
34
years of post-secondary education
26
26
years of professional experience
Work History
Certified Medical Assistant
Optum
Whiteland, Indiana
07.2019 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient schedules and coordinated appointments efficiently.
- Collected and documented patient medical histories accurately.
- Performed basic laboratory tests and prepared specimens for analysis.
- Educated patients on treatment plans and medication instructions.
- Maintained medical records in compliance with privacy regulations.
- Supported front office operations by answering calls and processing paperwork.
- Collaborated with multidisciplinary teams to enhance patient care delivery.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Certified Medical Assistant
IU Health Physicians
Indianapolis, Indiana
02.2001 - 07.2019
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient schedules and coordinated appointments efficiently.
- Collected and documented patient medical histories accurately.
- Performed basic laboratory tests and prepared specimens for analysis.
- Educated patients on treatment plans and medication instructions.
- Maintained medical records in compliance with privacy regulations.
- Supported front office operations by answering calls and processing paperwork.
- Collaborated with multidisciplinary teams to enhance patient care delivery.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Processed orders for medical supplies and lab equipment.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
Education
CMA - Medical Assistant
PCI
Indianapolis, Indiana 04.1992 - 08.2026
Skills
- Patient care
- Medical documentation
- Vital signs monitoring
- Laboratory testing
- Appointment scheduling
- Communication skills
- Clinical procedures
- Problem-solving
- Healthcare procedures
- Injection administration
- Patient assessments
- Insurance confirmation
- Treatment setup
- Patient education
- Schedule coordination
- Attention to detail
- Basic life support
- Medication administration
- Patient scheduling
- Phlebotomy techniques
- Triage assessment
- Wound care
- HIPAA protocols
- Clinical documentation
- Verbal and written communication
- Vital sign monitoring
- Electronic health records
- Patient documentation
- Sample collection procedures
- Specimens collection and processing
- Medical terminology
- Blood pressure measurement
- HIPAA compliance
- Telephone etiquette
- Time management
- Sterilization techniques
- Multitasking and organization
- Safety compliance
- Immunization administration
- Emergency procedures
- Prescription refills
- Laboratory specimen collection
- Specimen labeling
- Insurance authorizations
- Data entry
- Patient assessments and care
Certification
- CMA for 35 years.
Timeline
Certified Medical Assistant
Optum
07.2019 - Current
Certified Medical Assistant
IU Health Physicians
02.2001 - 07.2019
CMA - Medical Assistant
PCI
04.1992 - 08.2026