Rebecca Perez
Customer Service Representative
The Bronx,NY
Summary
I am committed and hardworking. Experienced in processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Stocker/Cashier
Burlington Stores
Bronx, NY
07.2020 - Current
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age for credit card authorization verification.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers with special services, account updates and promotional options.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Store Associate/Cashier
Modell's Sporting Goods
Bronx, NY
08.2019 - 03.2020
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Approached browsing customers to initiate conversations to determine buying preferences.
Education
High school diploma - Computer science
09.2015 - 06.2019
Skills
Time managment
Additional Information
- Authorized to work in the US for any employer
Timeline
Stocker/Cashier
Burlington Stores
07.2020 - Current
Store Associate/Cashier
Modell's Sporting Goods
08.2019 - 03.2020
High school diploma - Computer science
09.2015 - 06.2019