Rebecca Perez
Knoxville,TN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Helping people and growing in life with new opportunities and skill sets helping me evolve in life.
Overview
7
7
years of professional experience
Work History
Assistant Fitness Manager
Gold’s Gym
Knoxville , TN
01.2025 - Current
- Responsible for ensuring a positive customer experience personally and through coach’s supervision.
- Supervising staff: organize schedules, and ensure profitability
- Fill in for manager in his absence
- Driving memberships sales and personal training sales
- Excellent verbal communication
- Technical communication, logging customer information when communicating and how many times
- Training sessions
- Developed and implemented fitness programs for members, including personalized training sessions and group classes.
- Supervised daily operations of the fitness center, ensuring that all activities ran smoothly and efficiently.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
EMT/Fire Fighter
Horry County Fire Rescue
Myrtle Beach, South Carolina
09.2024 - Current
- Performed basic life support, including CPR and airway management.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Attended continuing education courses related to EMT skills development.
- Participated in drills designed to prepare responders for handling large-scale emergencies.
Customer Service Representative
HomeGoods
Jacksonville, North Carolina
08.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Supported sales team members to drive growth and development.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Customer Service Representative
Contact USA
Jacksonville, North Carolina
02.2022 - 12.2022
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
Sales Associate
Victoria's Secret & PINK
Knoxville, Tennessee
12.2017 - 12.2018
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Karns High School
Knoxville, TN05-2017
Certs -
Horry County Fire And Rescue
Myrtle Beach, SCSkills
- Reporting and documentation
- Condition Assessment
- Vital sign assessment
- CPR and First Aid
- Sales Development
- Order Processing
- Inventory Control
- Upselling
- Verbal/written communication
- Hospitality and accommodation
- Data Entry
- Inbound and Outbound Calling
- Call Management
- Account updating
- Money handling abilities
- Call Center Operations
- Professional telephone demeanor
- Administrative Support
- Retail sales customer service
- Exercise program design
- Fitness program development
- Client progress evaluation
- Strength training
- Member support
- Client coaching
- Leadership skills
- Fitness instruction
- Team management
- Fitness assessment
Timeline
Assistant Fitness Manager
Gold’s Gym
01.2025 - Current
EMT/Fire Fighter
Horry County Fire Rescue
09.2024 - Current
Customer Service Representative
HomeGoods
08.2023 - 12.2023
Customer Service Representative
Contact USA
02.2022 - 12.2022
Sales Associate
Victoria's Secret & PINK
12.2017 - 12.2018
High School Diploma -
Karns High School
Certs -
Horry County Fire And Rescue