Carlos Garcia Rivera
Summary
Service-oriented Warehouse technician with 5 years in customer service, Core competencies include: dealing with difficult customers, managing and teaching new staff, and excellent communication and time management skills. Handles tasks with accuracy and efficiency. Experienced Fork lift operator.
Overview
13
13
years of professional experience
Work History
Dock Lead
XPO Logistics
08.2024 - Current
- Supervise and guide team to ensure efficient dock operations
- Work with management to improve metrics and procedures
- Proven ability to learn quickly and adapt to new situations
- Load trailers following DOT regulations and XPO standards
- Perform FOS duties and provide assistance when necessary
Warehouse Associate
Superior Pool Products
03.2021 - Current
- Receive trucks and check accuracy with Bill of Ladings and packing slips
- Developed a system for tracking and documenting goods and movements, resulting in improved record keeping
- Managed Logistics to get the customers their product in an efficient manner
- Safely and proficiently operated forklifts for transportation of materials between loading, processing, and storage areas in a timely manner
- Cross train new employees so there is no hole in production
Warehouse Associate
David McDavid Acura of Texas
02.2019 - 03.2021
- Receive parts and run report to confirm accuracy
- Ship out parts and merchandise through UPS and company drivers
- Maintain a clean warehouse and get daily counts of parts to assure accuracy
Pro-support Agent
Dell EMC
08.2018 - 02.2019
- Investigate with the customer to find a remedy to their issues
- Follow protocols to ensure over 90% on customer satisfaction through customer survey
- Worked functionally with other departments to identify and resolve customer issues quickly
Cashier
Luby's
05.2016 - 08.2018
- Train new employees and set correct expectations
- Cover other positions when necessary
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Monitored inventory levels and placed orders to ensure adequate stock of food and supplies
Pizza delivery
Papa John's
12.2014 - 03.2016
- Take phone orders, assure the orders are recorded and produced correctly
- Managed inventory of ingredients and other supplies to ensure timely restocking
- Utilized GPS to accurately locate delivery addresses
Line Server\Cashier
Luby's
07.2012 - 08.2014
- Serve customers in a polite and timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Education
Distinguished diploma -
Leander High School
Leander, TX07.2014
Skills
- Adaptability
- Effective Time Management
- Attention to detail
- Decision making
- Team leadership skills
- Fast Learner
- Computer Skills
- Customer Service
- Forklift Experience
- Friendly, positive attitude
Timeline
Dock Lead
XPO Logistics
08.2024 - Current
Warehouse Associate
Superior Pool Products
03.2021 - Current
Warehouse Associate
David McDavid Acura of Texas
02.2019 - 03.2021
Pro-support Agent
Dell EMC
08.2018 - 02.2019
Cashier
Luby's
05.2016 - 08.2018
Pizza delivery
Papa John's
12.2014 - 03.2016
Line Server\Cashier
Luby's
07.2012 - 08.2014
Distinguished diploma -
Leander High School
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