Sourcing and restoring mid-century modern furniture
REBECCA PETTIFORD
Parkville,Maryland
Summary
Experienced operations/center manager with a strong grasp of operational requirements and exceptional team leadership abilities. Boasting nearly 20 years of industry experience, highly skilled and knowledgeable in overseeing diverse operational aspects. Proficient in strategic planning, problem-solving, and ensuring smooth workflow.
Overview
17
17
years of professional experience
4
4
year of post-secondary education
Work History
Center Manager
CSL PLASMA
Halethorpe, MD
05.2016 - 06.2024
- Assumed overall authority for center operations production goals, monitored net yields, and implemented improvement plans as required
- Ensured compliance with all Company SOPs and applicable federal, state and local regulations
- Responsible for overall center quality compliance by ensuring the business is inspection ready at all times
- Developed and fostered a center philosophy of continuous improvement and supported company values
- Collected and analyzed data to maintain and improve center quality, efficiency and profitability
- Implemented effective correction action plans when appropriate
- Conducted recruitment, training, development, counseling and termination
- Effectively managed employee turnover within center operations
- Adhered to HR policies and practices through fair and equitable treatment of all employees and communicated effectively with HR to ensure compliance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Directed daily operations at busy plasma collection center.
- Managed work and performance of more than 30 employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Regional Director-Quality Assurance
American Red Cross Blood Services
Baltimore, MD
01.2012 - 01.2016
- Held accountability in planning quality-related strategies, as well as designing and executing continuous improvement activities, corrective and preventive action programs, and standardization initiatives
- Supervised all quality functions which involved evaluation and monitoring of records, processes, and systems
- Coordinated with facility and functional staff to ensure achievement of objectives and desired result
- Observed strict compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), Code of Federal Regulations (CFR), as well as with Occupational Safety and Health Administration (OSHA) regulations
- Performed internal and external audits, while coordinating response and corrective actions to observations
- Effectively conveyed reports regarding compliance status of the facility detailing appropriate quality indicators, audit results, problem management data, and critical information
- Took charge of receipt directives, regulations and inspection reports, as well as communications from Biomedical Headquarters (BHQ), Food and Drug Administration (FDA) and AABB
- Controlled overall manufacturing and distribution of products and services, while ensuring safety, quality, and purity
- Administered activities in accordance with prescribed budgetary constraints.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Visited sites periodically to view service levels and adherence to global service standards.
- Produced 15 reports daily to analyze job performance against team goals.
Assistant Director of Collections and Regulatory Compliance
American Red Cross Blood Services
Baltimore, MD
01.2007 - 01.2012
- Directed regulatory functions and staff in charge of mobilized, specialized, and fixed site allogeneic blood collections to meet efficiency and quality goals
- Improved quality and donor experience by facilitating process improvement projects and establishing initiatives
- Functioned as primary point of contact during FDA and Biomedical Headquarters (BHQ) audits, while aiding in committee level planning as well as in efficiency issue review and resolution
- Presided over trainings in adherence to set-forth regulatory requirements.
- Led team of 10 operations and regulatory professionals in special projects and daily operations.
Education
Bachelor of Science - Health Management
University of Maryland Global Campus
Hyattsville, MD 06.2025 - Current
Skills
- eProgessa
- Plasmapheresis devices (PCS2, Haemonetics, Terumo, Baxter)
- Workday
- Phlebotomy Trainer
- Staff Leadership
- Operations Oversight
- Regulatory Standards
- Facility Maintenance
- Operations Management
- Training Coordination
- Interdepartmental Collaboration
- Facility Management
Affiliations
- American Society for Quality (ASQ), Member
- AABB Accredited Blood Banks
Professional Development
American Society for Quality (ASQ) Learning Seminars and Trainings
Awards
eProgesa Project Implementation Award, 2011, 2013
Interests
Hobbies
It took me a while to find my style aesthetic, but once discovered, the passion for all things mid-century couldn't be shuttered. I enjoy all aspects this design era and I'm always on the lookout for "that" piece. I love the simplicity yet boldness of the design-colors, organic elements and functionality. I enjoy restoring found pieces and incorporating them within my home.
Timeline
Bachelor of Science - Health Management
University of Maryland Global Campus
06.2025 - Current
Center Manager
CSL PLASMA
05.2016 - 06.2024
Regional Director-Quality Assurance
American Red Cross Blood Services
01.2012 - 01.2016
Assistant Director of Collections and Regulatory Compliance
American Red Cross Blood Services
01.2007 - 01.2012