Sourcing and restoring mid-century modern furniture
REBECCA PETTIFORD
Parkville,Maryland
Summary
Experienced operations/center manager with a strong grasp of operational requirements and exceptional team leadership abilities. Boasting 20+ years of industry experience, highly skilled and knowledgeable in overseeing diverse operational aspects. Proficient in strategic planning, problem-solving, and ensuring smooth workflow.
Overview
17
17
years of professional experience
Work History
Center Manager
CSL PLASMA
05.2016 - 06.2024
- Assumed overall authority for center operations production goals, monitored net yields, and implemented improvement plans as required
- Ensured compliance with all Company SOPs and applicable federal, state and local regulations
- Responsible for overall center quality compliance by ensuring the business is inspection ready at all times
- Developed and fostered a center philosophy of continuous improvement and supported company values
- Collected and analyzed data to maintain and improve center quality, efficiency and profitability
- Implemented effective correction action plans when appropriate
- Conducted recruitment, training, development, counseling and termination
- Effectively managed employee turnover within center operations
- Adhered to HR policies and practices through fair and equitable treatment of all employees and communicated effectively with HR to ensure compliance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Directed daily operations at busy plasma collection center.
- Managed work and performance of more than 30 employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Regional Director-Quality Assurance
American Red Cross Blood Services
01.2012 - 01.2016
- Held accountability in planning quality-related strategies, as well as designing and executing continuous improvement activities, corrective and preventive action programs, and standardization initiatives
- Supervised all quality functions which involved evaluation and monitoring of records, processes, and systems
- Coordinated with facility and functional staff to ensure achievement of objectives and desired result
- Observed strict compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), Code of Federal Regulations (CFR), as well as with Occupational Safety and Health Administration (OSHA) regulations
- Performed internal and external audits, while coordinating response and corrective actions to observations
- Effectively conveyed reports regarding compliance status of the facility detailing appropriate quality indicators, audit results, problem management data, and critical information
- Took charge of receipt directives, regulations and inspection reports, as well as communications from Biomedical Headquarters (BHQ), Food and Drug Administration (FDA) and AABB
- Controlled overall manufacturing and distribution of products and services, while ensuring safety, quality, and purity
- Administered activities in accordance with prescribed budgetary constraints.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Visited sites periodically to view service levels and adherence to global service standards.
- Produced 15 reports daily to analyze job performance against team goals.
Assistant Director of Collections and Regulatory Compliance
American Red Cross Blood Services
01.2007 - 01.2012
- Directed regulatory functions and staff in charge of mobilized, specialized, and fixed site allogeneic blood collections to meet efficiency and quality goals
- Improved quality and donor experience by facilitating process improvement projects and establishing initiatives
- Functioned as primary point of contact during FDA and Biomedical Headquarters (BHQ) audits, while aiding in committee level planning as well as in efficiency issue review and resolution
- Presided over trainings in adherence to set-forth regulatory requirements.
- Led team of 10 operations and regulatory professionals in special projects and daily operations.
Education
Bachelor’s Degree in Healthcare Administration -
University of Phoenix
Tempe, Arizona05.2028
Skills
- eProgessa
- Plasmapheresis devices (PCS2, Haemonetics, Terumo, Baxter)
- Workday
- Phlebotomy Trainer
- Staff Leadership
- Operations Oversight
- Regulatory Standards
- Facility Maintenance
- Operations Management
- Training Coordination
- Interdepartmental Collaboration
- Facility Management
Affiliations
- American Society for Quality (ASQ), Member
- AABB Accredited Blood Banks
Professional Development
American Society for Quality (ASQ) Learning Seminars and Trainings
Awards
eProgesa Project Implementation Award, 2011, 2013
Interests
Hobbies
It took me a while to find my style aesthetic, but once discovered, the passion for all things mid-century couldn't be shuttered. I enjoy all aspects this design era and I'm always on the lookout for "that" piece. I love the simplicity yet boldness of the design-colors, organic elements and functionality. I enjoy restoring found pieces and incorporating them within my home.
Timeline
Center Manager
CSL PLASMA
05.2016 - 06.2024
Regional Director-Quality Assurance
American Red Cross Blood Services
01.2012 - 01.2016
Assistant Director of Collections and Regulatory Compliance
American Red Cross Blood Services
01.2007 - 01.2012
Bachelor’s Degree in Healthcare Administration -
University of Phoenix
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