Rebecca Pierce
Portageville
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
16
16
years of professional experience
Work History
Catering Captin/ Server
Glen Iris In
04.2025 - 11.2025
- Provided exceptional customer service, ensuring guest satisfaction and timely order delivery.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure accurate and efficient order fulfillment.
- Adapted to high-pressure situations, effectively managing multiple tables during peak hours.
- Participated in training new staff on menu items and service protocols to ensure consistency.
- Recommended daily specials and beverages, enhancing overall customer engagement and dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Event Coordinator
Woodlynn Hills
08.2018 - 12.2024
- Coordinated logistics for events, ensuring seamless execution and attendee satisfaction.
- Assisted in budget management, tracking expenses and vendor payments efficiently.
- Developed event timelines, prioritizing tasks to meet deadlines and client expectations.
- Collaborated with vendors to secure services, negotiating contracts for optimal pricing.
- Managed on-site operations during events, troubleshooting issues to maintain flow and organization.
- Trained new staff on event protocols, fostering a collaborative team environment for success.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
Server/ Cook
Toris Place
10.2015 - 06.2018
- Nunda Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for patrons.
- Assisted kitchen staff in food preparation and timely delivery of meals to enhance service efficiency.
- Collaborated with team members to optimize workflow during peak hours, improving overall dining experience.
- Managed cash register operations, accurately processing payments while maintaining transaction records.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Cashier
Arrowmart
05.2010 - 10.2015
- Processed customer transactions efficiently and accurately at point of sale.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring compliance with security protocols.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Keshequa Central School
Nunda, NY06.2010
Skills
- Exceptional customer service
- Strong work ethic
- Cash handling
- Guest engagement
- Service prioritization
- Team collaboration
- Task prioritization
Timeline
Catering Captin/ Server
Glen Iris In
04.2025 - 11.2025
Event Coordinator
Woodlynn Hills
08.2018 - 12.2024
Server/ Cook
Toris Place
10.2015 - 06.2018
Cashier
Arrowmart
05.2010 - 10.2015
High School Diploma -
Keshequa Central School