Rebecca Pierson
Saint Charles,MO
Summary
- Bachelor of Science degree in Hospitality Management.
- Highly skilled recruiter with 6+ years of experience in full cycle recruitment. Proven expertise in sourcing, building relationships, and analyzing current employment trends. Proficient in cold calling, scheduling, and conducting interviews.
- Experienced professional with 15+ years in customer service, adept at building strong interpersonal communication and leadership skills in both individual and group settings.
- Established a reputation as being a dedicated employee with an exceptional work ethic.
Overview
16
16
years of professional experience
Work History
Bartender
Salvatore's Italian Grill
Saint Charles, MO
01.2016 - 04.2024
- Provided exemplary customer service skills to all bar and restaurant patrons
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Talent Acquisition Team
Barnes Jewish Hospital
Saint Louis, MO
01.2022 - 01.2024
- Managed and maintained an average requisition load of 90 different positions.
- Conducted daily interviews and screens to successfully complete the full cycle recruitment process for direct hires.
- Influenced positive outcomes in recruiting strategies through maintenance of communication channels
- Coordinated calendars for 12+ departments to ensure interviews were scheduled and conducted in a timely manner
- Analyzed previous data to forecast hiring needs
- Achieved exemplary results for hiring metrics and KPIs set by TA leaders repeatedly.
- Developed and implemented recruitment strategies to attract top talent.
- Collaborated with department heads to identify staffing needs and develop recruiting plans.
Senior Recruiter
Randstad National Recruiting
Saint Charles, MO
08.2017 - 01.2022
- Directed end-to-end recruitment programs for Customer Service, Administrative, and blue-collar functions in multiple locations throughout the country.
- Highly proficient in utilizing applicant tracking systems: Workday, iCIMS, and Greenhouse. Assumed the role of liaison and mentor within the TA team, effectively avoiding potential conflicts or escalations.
- Conducted in-depth interviews with potential hires to assess experience, skills, and knowledge.
- Maintained relationships with external recruiters and staffing agencies to source candidates.
- Created job postings on corporate website and other online platforms for maximum visibility.
- Provided guidance on compensation packages tailored to individual needs.
- Successfully adapted to changes and shifts in priority for diverse range of clients' job vacancies.
Manager
Murry's Jazz Restaurant
Columbia, MO
02.2008 - 05.2016
- Supervised crews of up to sixteen employees and conducted daily operations in one of Columbia, Missouri's favorite institutions
- Managed and systemized procedures for the food production and customer service for a multi-million dollar restaurant; including training and supervising employees, and quality safety assurance
- Provided exceptional customer service to a diverse clientele in a fast-paced environment
- Monitored and tracked weekly inventory of fresh produce, dry goods, and beverages
- Developed weekly schedules and managed a weekly payroll system for 60+ employees.
Patient Service Representative
Mercy - Kids Therapy and Development Center
Saint Louis, MO
04.2024
- Perform a variety of administrative duties for physicians, therapists, and clinic staff.
- Greet patients upon arrival and direct them to the appropriate area.
- Provide customer service by answering patient questions and addressing concerns.
- Verify insurance information, collected payments, and scheduled appointments.
- Assist with the completion of medical forms and records.
- Answer incoming calls in a professional manner.
- Process referrals from primary care physicians to specialists for further treatment or evaluation.
Education
Bachelor of Science - Hospitality Management
University of Missouri
Columbia, MO12.2014
Skills
- Employee Relations
- Resume Screening
- Applicant sourcing
- Talent management
- Pre-Employment Screening
- Networking Events
- Team Collaboration
- Candidate pipeline development
Timeline
Patient Service Representative
Mercy - Kids Therapy and Development Center
04.2024
Talent Acquisition Team
Barnes Jewish Hospital
01.2022 - 01.2024
Senior Recruiter
Randstad National Recruiting
08.2017 - 01.2022
Bartender
Salvatore's Italian Grill
01.2016 - 04.2024
Manager
Murry's Jazz Restaurant
02.2008 - 05.2016
Bachelor of Science - Hospitality Management
University of Missouri
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