Rebecca Pollard
Field Clinical Specialist, Cardiac Sonographer
Southport,NC
Summary
Dedicated medical industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the outcome of the training event. Recognized for clinical training expertise involving echo, 3D TEE, structural heart procedures including closure devices, TAVR, and image fusion. Senior clinical education specialist with 18 years of successful experience in cardiac ultrasound and medical industry training. Strengths presenting in front of groups or individuals backed by training of physicians during trans catheter therapies. Certified technical trainer credential; in person and virtual. Enthusiastic clinical specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of human anatomy, disease states, cardiac ultrasound, cardiac disease and interventions. Experience in leading technical training courses including hands-on demonstrations.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Field Clinical Specialist
Edwards Lifesciences
01.2024 - 05.2025
- Enhanced device adoption rates through effective product demonstrations and hands-on training sessions for medical staff.
- Optimized patient care by working closely alongside interdisciplinary teams including surgeons, cardiologists and electrophysiologists.
- Improved patient outcomes by providing comprehensive clinical support and education to healthcare professionals.
- Supported physicians in the successful implantation of medical devices, ensuring proper technique and adherence to best practices.
- Ensured patient safety by conducting meticulous preoperative evaluations before recommending or proceeding with device implantations.
Senior Specialist, Clinical Education
Edwards Lifesciences
01.2022 - 01.2025
- Echo proctor for Edwards Lifesciences CLASP IITR pivotal trial.
- Case support for trans catheter tricuspid valve repair.
- Educate and train physicians, hospital personnel and hospital staff on technical matters related to investigational products and procedures through structured training programs, on-site training updates and refreshers, and Ad-hoc in-services at local centers and educational venues such as scientific conferences.
- Provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of device and procedural learning.
- Interface with investigational and clinical research staff to manage logistics associated with investigational meeting attendance, and protocol and device training.
- Ensure device accountability by tracking location of all clinical trial devices.
- Educate physicians on image-related protocols, including screening and case planning, relevant imaging technologies and techniques.
- Provide physicians image guidance and support during clinical trial procedures.
- Train physicians on all aspects of device, handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
- Document procedural case observations for learning and training updates. Create and present case reviews from registry and roll-in cohort patients.
Sr. Cardiac Ultrasound Clinical Sales Specialist
Canon Medical Systems USA
03.2021 - 01.2022
- Operated ultrasound equipment, calibrated settings and adjusted controls to obtain accurate scans while installing equipment. Trained hospital staff to use systems and how to best utilize applications.
- Conducted in hospital demonstrations of cardiac ultrasound equipment to customers interested in purchasing. Developed rapport and buy in from customers on our products.
- Educated hospital personnel on ultrasound equipment software upgrades and improvements.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
Cardiac Ultrasound Clinical Education Specialist
Philips Healthcare
08.2018 - 02.2021
- Performed as classroom lead trainer for education in-person large group, small group and virtual classrooms.
- Structural Heart Clinical Application Specialist for Philips EchoNavigator installation team. Educate structural heart teams integrating new fusion imaging software and 3D TEE applications.
- Provide structural heart case support utilizing new imaging technology.
- Lead training and education sessions to ensure successful use of ultrasound products contributing to successful attainment of business targets.
- Define and analyze customer needs to better provide instructional solutions meeting their needs.
- Deliver optimal results for customer by conducting training within customer facility or classroom setting to maximize user independence operating ultrasound system.
- Create and maintain customer relationships by providing consultancy to develop and deliver solutions.
- Increase customer satisfaction and repeat business through relentless pursuit of resolutions to educational needs arising from new products, protecting company reputation and loyal client base.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Registered Adult Cardiac Sonographer
Banner Thunderbird Medical Center
11.2008 - 08.2018
- Sonographer with extensive experience in 2D/3D echo quantification, 3D TEE, and stress echo.
- Helped clinicians and surgeons complete invasive structural heart procedures. Conducted qualifying patient exams, live case support, and follow up studies.
- Delivered subject matter expertise to staff on topics relating to ultrasound lab accreditation.
- Created and delivered customized training as clinical preceptor to echo students.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Worked in conjunction with catheter lab staff during invasive procedures.
Registered Cardiac Sonographer
St. Joseph's Hospital
10.2007 - 10.2008
- Full time adult echocardiographer for Level 1 trauma center.
- Received clinical training in pediatric echo.
- Performed complex trans-thoracic and TEE studies.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
Registered Cardiac Sonographer
John C. Lincoln Hospital
01.2005 - 10.2007
- Adult echocardiographer with experience in echo, TEE and stress echo in high volume acute care setting.
- Worked with GE ultrasound equipment, selecting appropriate settings and documenting all findings.
- Applied cardiac sonography expertise to support clinicians and surgeons during simple and complex procedures such as trans-thoracic echo, stress echo, and trans-esophageal echo.
- Made independent decisions about appropriate length and scope of examinations based on physician directives and findings during scans.
Education
Certificate in Cardiac Sonography - Cardiovascular Sonography
AZ Heart Institute, School of Cardiac Ultrasound
Phoenix, Arizona 2004.08 - 05.2005
Bachelor of Science - Communication Sciences And Disorders
Colorado State University
Fort Collins, CO 08.1985 - 1989.05
Skills
TEE, 3D echo, and ICE tricuspid imaging
Certification
CompTIA Certified Technical Trainer
Timeline
Field Clinical Specialist
Edwards Lifesciences
01.2024 - 05.2025
Senior Specialist, Clinical Education
Edwards Lifesciences
01.2022 - 01.2025
Sr. Cardiac Ultrasound Clinical Sales Specialist
Canon Medical Systems USA
03.2021 - 01.2022
CompTIA Virtual Training Certified
08-2020
CompTIA Certified Technical Trainer
01-2019
Cardiac Ultrasound Clinical Education Specialist
Philips Healthcare
08.2018 - 02.2021
Registered Adult Cardiac Sonographer
Banner Thunderbird Medical Center
11.2008 - 08.2018
Registered Cardiac Sonographer
St. Joseph's Hospital
10.2007 - 10.2008
RDCS - Registered Diagnostic Cardiac Sonographer
03-2006
Registered Cardiac Sonographer
John C. Lincoln Hospital
01.2005 - 10.2007
Bachelor of Science - Communication Sciences And Disorders
Colorado State University
08.1985 - 1989.05
Certificate in Cardiac Sonography - Cardiovascular Sonography
AZ Heart Institute, School of Cardiac Ultrasound
2004.08 - 05.2005
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