Rebecca Quigley
Roberts Energy
Grand Isle,Vermont
3
years of professional experience
Dedicated Customer Service Representative known for exceptional adaptability and active listening. Experienced in resolving customer complaints and enhancing service quality through collaboration. Focused on driving positive outcomes and improving customer relationships.
Work History
Customer Service Representative
10 Months- Resolved customer inquiries effectively through active listening and problem-solving techniques.
- Assisted customers with account management, ensuring accurate information updates.
- Utilized CRM software to track interactions and provide timely follow-ups.
- Collaborated with team members to enhance service delivery and operational efficiency.
Customer Service Representative
1 Year 9 Months- Handled customer complaints professionally, working towards satisfactory resolutions.
- Provided product knowledge and support to customers, improving their overall experience.
- Maintained organized records of customer interactions for quality assurance purposes.
- Adapted quickly to new processes and technologies in a dynamic work environment.
Server
1 Year 6 Months- Delivered exceptional customer service in high-pressure dining environment.
- Managed food and beverage orders promptly and accurately.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
Education
High School Diploma
Skills
CRM utilization
Account management
Product knowledge
Problem resolution
Critical thinking
Active listening
Customer service
Timeline
Customer Service Representative
Roberts Energy
09.2025 - 07.2026Read More
Customer Service Representative
Cota's Propane
12.2023 - 09.2025Read More
Server
McKees Island Pub and Pizza
07.2023 - 01.2025Read More
Colchester High School
High School Diploma
Read More