REBECCA RAMOS
Phoenix,AZ
Summary
Skilled in overseeing daily branch operations, ensuring compliance with company and industry regulations. Background includes managing operational procedures, streamlining processes for efficiency and developing high-performing teams. Strengths lie in problem-solving, relationship building, leadership and strategic planning. Significant impact in previous roles through improved operational effectiveness and increased customer satisfaction.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
Tempe, AZ
07.2023 - Current
- Resolved conflicts between employees or customers in a professional manner.
- Provided guidance on complex projects ensuring deadlines were met.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals.
- Identified opportunities for process improvements and increased efficiency.
- Conducted regular performance reviews with direct reports.
- Monitored customer complaints and provided timely solutions to improve customer experience.
ASSOCIATE PERSONAL BANKER
WELLS FARGO
08.2022 - 09.2023
- Provided exceptional customer service expertise handling complex transactions across diverse systems
- Shared the value of mobile banking solutions
- Experienced in maintaining customer relations efficiently
- Took decisive actions on suspicious activities, minimizing threat exposure
- Upheld high standards of integrity with both customers and colleagues
BRANCH OPERTATIONS ASSOCIATE MANAGER
WELLS FARGO
01.2021 - 08.2022
- Resolved conflicts between employees or customers in a professional manner.
- Provided guidance on complex projects ensuring deadlines were met.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals.
- Identified opportunities for process improvements and increased efficiency.
- Conducted regular performance reviews with direct reports.
- Monitored customer complaints and provided timely solutions to improve customer experience.
PERSONAL BANKER
WELLS FARGO
08.2017 - 01.2021
- Excelled in providing superior support tailored to specific needs
- Aligned solutions with client financial goals after in-depth assessments
- Functioned collaboratively with a diverse team to achieve daily tasks
- Contributed to improving team member performance via skill development coaching
LEAD TELLER
WELLS FARGO
11.2015 - 08.2017
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
TELLER
WELLS FARGO
01.2014 - 11.2015
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
Education
High School Diploma -
Student Choice
Tempe, AZ05-2006
Skills
- Fluent in Spanish and English
- Cash handling expertise
- Strong team-builder
- Excels in team leadership
- Customer Service
Timeline
Branch Operations Manager
Wells Fargo
07.2023 - Current
ASSOCIATE PERSONAL BANKER
WELLS FARGO
08.2022 - 09.2023
BRANCH OPERTATIONS ASSOCIATE MANAGER
WELLS FARGO
01.2021 - 08.2022
PERSONAL BANKER
WELLS FARGO
08.2017 - 01.2021
LEAD TELLER
WELLS FARGO
11.2015 - 08.2017
TELLER
WELLS FARGO
01.2014 - 11.2015
High School Diploma -
Student Choice
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