Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Fombrun

Palmetto,FL

Summary

Enthusiastic, motivated, and high-achieving Economics graduate with strong written and verbal communication skills, who likes to take initiative and seeks out new challenges.

Overview

4
4
years of professional experience

Work History

Branch Operations Manager

CrossCountry Mortgage Inc
09.2020 - Current
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Performed monthly compliance checks.
  • Assessed employee performance and developed improvement plans.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Complied with regulatory guidelines and requirements.
  • Engaged employees in business processes with positive motivational techniques.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Intern/Financial Audit

Interfirst Mortgage
08.2019 - 07.2020
  • Prepared accurate financial statements at end of quarter.
  • Maintained friendly and professional customer interactions.
  • Maintained strict confidentiality of bank records and client information.
  • Analyzed problems and worked with teams to develop solutions
  • Participated in workshops and presentations related to projects to gain knowledge

Hostess

Chuy's Tex-Mex
04.2019 - 03.2020
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service

Education

BBA - Business Economics

University of Central Florida
Orlando, FL
08.2020

Study Abroad

Hochschule Für Wirtschaft Und Recht Berlin
Berlin, Germany

Skills

  • Organization
  • Adaptability and flexibility
  • Problem-solving
  • Time Management
  • Fluent in Spanish
  • Works well in team environments
  • MS Office
  • Attention to detail
  • Communication skills

Timeline

Branch Operations Manager

CrossCountry Mortgage Inc
09.2020 - Current

Intern/Financial Audit

Interfirst Mortgage
08.2019 - 07.2020

Hostess

Chuy's Tex-Mex
04.2019 - 03.2020

BBA - Business Economics

University of Central Florida

Study Abroad

Hochschule Für Wirtschaft Und Recht Berlin

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