Enthusiastic, motivated, and high-achieving Economics graduate with strong written and verbal communication skills, who likes to take initiative and seeks out new challenges.
Overview
4
4
years of professional experience
Work History
Branch Operations Manager
CrossCountry Mortgage Inc
09.2020 - Current
Maintained friendly and professional customer interactions.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Performed monthly compliance checks.
Assessed employee performance and developed improvement plans.
Trained employees on proper procedures and strategies to improve productivity.
Complied with regulatory guidelines and requirements.
Engaged employees in business processes with positive motivational techniques.
Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Intern/Financial Audit
Interfirst Mortgage
08.2019 - 07.2020
Prepared accurate financial statements at end of quarter.
Maintained friendly and professional customer interactions.
Maintained strict confidentiality of bank records and client information.
Analyzed problems and worked with teams to develop solutions
Participated in workshops and presentations related to projects to gain knowledge
Hostess
Chuy's Tex-Mex
04.2019 - 03.2020
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service