TINISHA JONES
Denham Springs,LA
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Chase Bank
11.2017 - Current
- Streamlined branch operations to enhance efficiency and reduce operational costs.
- Implemented training programs for staff to improve service quality and compliance.
- Oversaw daily branch activities, ensuring adherence to policies and procedures.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Led staff meetings to communicate goals, share updates, and foster a collaborative environment.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
Sales Lead/Sales Associate
Lane Bryant
07.2017 - 09.2017
- Greeted customers in a timely fashion while determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Placed special orders or call other stores to find desired items.
- Trained and mentored new sales associates to enhance product knowledge and customer engagement.
- Led sales team in achieving monthly revenue targets through strategic planning and execution.
Medical Assistant-CNA
Progressive Health Care Providers
10.2013 - 07.2016
- Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination.
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted healthcare providers with examinations and treatments to enhance patient outcomes.
- Coordinated appointment scheduling and follow-up communications to optimize clinic operations.
Direct Care
DCS Direct Care Staff
02.2011 - 10.2013
- Delivered in-home care to disabled adults.
- Maintained a clean, healthy, and safe environment.
- Maintained records of patient care, condition, progress, and concerns.
- Enhanced client satisfaction by providing consistent and high-quality direct care services.
General Accountant
Pollard's Roofing
02.2011 - 08.2012
- Managed full-cycle accounts payable and receivable processes, ensuring timely and accurate financial transactions.
- Prepared monthly financial statements and reports to support strategic decision-making for management.
Assistant Manager
Hibbett Sports
01.2007 - 02.2011
- Scheduled and led weekly store meetings for all employees.
- Hired, trained, and evaluated personnel in sales and marketing.
- Promoted from Team Leader to Assistant Manager within 2 years.
Education
High School Diploma -
Patterson High School
Patterson, LA05-2009
No Degree - Social Work
Southern University
Baton Rouge, LASkills
- Detail-oriented organization
- Consistently meets deadlines
- Reliable attendance
- Data confidentiality
- Analytical strategist
- Strong customer service
- Effective verbal communication
- Branch operations oversight
- Typing speed: 45 WPM
- Compliance monitoring
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
Certification
- CPR Certification
- Senior Capstone Award
- Graduated Magna Cum Laude
- Familial with some Spanish
Hobbies
Reading, Family time, Shopping, Traveling
Languages
English
Spanish
Elementary
Timeline
Branch Operations Manager
Chase Bank
11.2017 - Current
Sales Lead/Sales Associate
Lane Bryant
07.2017 - 09.2017
Medical Assistant-CNA
Progressive Health Care Providers
10.2013 - 07.2016
Direct Care
DCS Direct Care Staff
02.2011 - 10.2013
General Accountant
Pollard's Roofing
02.2011 - 08.2012
Assistant Manager
Hibbett Sports
01.2007 - 02.2011
High School Diploma -
Patterson High School
No Degree - Social Work
Southern University