Matthew Englund
Modesto,CA
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures, and improving employee morale with hands-on leadership style. Over fifteen years of progressive warehouse/distribution experience.
Overview
19
19
years of professional experience
Work History
Branch Operations Manager
Alameda Electrical Distributors / CST
08.2023 - Current
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Trained employees on proper procedures and strategies to improve productivity.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
Warehouse Supervisor
Alameda Electrical Distributors
07.2021 - 08.2023
- Enforced strict safety procedures and protocols through successful management.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Supported accident investigations and prepared related paperwork.
- Planned delivery routing, team workflows and promotional initiatives.
Driver
Alameda Electrical Distributors
04.2020 - 07.2021
- Loaded and unloaded items for delivery to and from the vehicle
- Delivered items within reasonable time by traveling most direct route
- Ensured that the truck was well-maintained and scheduled required repairs
- Addressed customer complaints, proactively seeking resolution to promote repeat business
- Inspected the delivery vehicles before and after trips and completed basic repairs to keep each in good working order.
Site Manager
Hub Group
04.2018 - 04.2020
- Coordinated site work and logistics to consistently deliver on-time and quality projects to operations
- Worked with customers and onsite staff to improve operations and employee relations
- Served as primary point-of-contact to manage materials, logistics, and vendors for construction projects
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
Dispatcher/Supervisor
Boise Cascade
08.2012 - 03.2018
- Dispatched work orders seamlessly by carefully monitoring schedules and resources
- Oversaw dispatch coordination and directed attention to special instructions
- Prepared daily work and run schedules
- Organized daily assignment and run schedules for individuals and crews
- Relayed work orders and messages to and from supervisors and work crews using cellular and radio networks to keep everyone on the same page.
Warehouse Supervisor
Calply
04.2005 - 06.2010
- Collaborated with operations staff and team supervisors to coordinate efficient pick planning
- Maintained warehouse inventory by conducting monthly physical counts and reconciling variances
- Taught employees about important procedures and enforced policies for efficient and successful warehouse operations
- Implemented procedures to promote efficient operation and utilization of warehouse equipment
- Managed facility security with strong eye to detail, observant approach, and minimal shrinkage.
Education
High School Diploma -
Modesto High
Modesto, CASkills
- Team building
- Leadership
- Communication
- Organization
- People management
- Decision making
- Dependable
- Customer service
- Staff Training
- Forklift Operations
- Logistics Management
- Inventory Management
- Staff Training and Development
- Process Improvements
- Maintaining Compliance
- Strategic Planning
- Opening and closing procedures
- Staff Supervision
- Compliance Reporting
Timeline
Branch Operations Manager
Alameda Electrical Distributors / CST
08.2023 - Current
Warehouse Supervisor
Alameda Electrical Distributors
07.2021 - 08.2023
Driver
Alameda Electrical Distributors
04.2020 - 07.2021
Site Manager
Hub Group
04.2018 - 04.2020
Dispatcher/Supervisor
Boise Cascade
08.2012 - 03.2018
Warehouse Supervisor
Calply
04.2005 - 06.2010
High School Diploma -
Modesto High
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