Yaritza Barillas
Lakewood
Summary
Looking to obtain a Operations Manager position within a company that enables use of 20 years of banking experience. Looking for continued growth within a company that is looking to promote for future Branch Managers.
Overview
17
17
years of professional experience
Work History
Branch Operations Manager
Mechanics Bank
09.2023 - Current
- Responsible for the compliance of regulatory requirements, adherence to bank policies and procedures, risk management, and safety and security of the branch.
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly branch certifications before deadlines.
- Ensure items in reports, such as non-post and exceptions are completed before deadline.
- Manage team of employees by providing leadership, coaching, feedback, and development support.
- Collaborates with Branch Manager to assign sales & referral goals.
Banking Relationship Specialist
Farmers & Merchant Bank
04.2022 - 08.2023
- Consult with clients and prospects, both business and consumer, about their financial goals and needs, identify and promote F&M products and services to best meet those needs.
- Adhere to all policy and procedures when providing information and opening consumer/business accounts, and credit terms, in addition to ensuring clients have full understanding so they can make informed decisions.
- Perform outbound client contact to establish and build relationships.
- Address and resolve customer concerns and questions in person, via telephone and email pertaining to account activity and perform customer research.
Operations Manager
Wells Fargo Bank
02.2019 - 04.2022
- Coach tellers and bankers to learn how to identify and recommend products for customer service, productivity standards, goals, growth opportunities, and risk control development.
- Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives Interpret and develop standards and goals for customer service.
- Manage monthly control tasks which include, random cash count of vault, ATMs, tellers, key log and ensuring all keys are accounted for, review safe deposit box reports, etc.
- Identify operational risk by educating staff and creating plans to avoid losses/errors.
- Initiate, review and approve wires daily, provide supervisor overrides, approve/release holds, research and resolve cash differences.
Personal Banker
Wells Fargo Bank
04.2013 - 02.2019
- Build relationships with customers through proactive outreach, and follow up, asking questions and learning about their financial needs.
- Deep knowledge of bank products and services and connecting those to customer needs.
- Build trust with customers by fully explaining products and services so they can make an informed decision.
- Answer customer's questions or concerns and routing complaints to the right department.
Operations Supervisor
Citibank
03.2008 - 03.2013
- Execute daily, weekly and monthly operational tasks.
- Lead and mentor tellers through assigning work and providing technical guidance when needed.
- Perform efficient and accurate banking transactions including, managing cash supply incoming/ outgoing for branch.
- Assisting with supervisor approval of transactions and wires.
Review and approve/reject debits to avoid loss to customer and bank.
Education
High School Diploma -
Balboa High School
Skills
- Building customer's Trust and Loyalty
- Identifying customers needs
- Risk Management
- Operational Management
- Team Building
- Ability to work under pressure
- Stakeholder relationship management
- Records management specialist
Timeline
Branch Operations Manager
Mechanics Bank
09.2023 - Current
Banking Relationship Specialist
Farmers & Merchant Bank
04.2022 - 08.2023
Operations Manager
Wells Fargo Bank
02.2019 - 04.2022
Personal Banker
Wells Fargo Bank
04.2013 - 02.2019
Operations Supervisor
Citibank
03.2008 - 03.2013
High School Diploma -
Balboa High School
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