Rebecca Ramos
Tucson,AZ
Summary
Attentive Supervisor experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Results-driven student currently finalizing a Masters degree in Public Health at CSUSM. Dedicated to promoting public initiatives and improving community health. Skilled at managing administrative requirements and offering excellent support to all members of the public.
Overview
17
17
years of professional experience
Work History
Research Assistant
University of Arizona
Tucson, AZ
11.2024 - Current
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Managed multiple research projects simultaneously while ensuring accurate record-keeping.
- Gathered data from various sources, including online databases, libraries, and interviews with experts.
- Organized and analyzed qualitative and quantitative data using statistical software packages such as SPSS or STATA.
Independent Contractor
Uber Eats
Los Angeles, CA
06.2022 - Current
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Managed quality control and maintained high level of customer satisfaction.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
MPH Intern
SDUSD Wellness Centers
San Diego, CA
08.2023 - 07.2024
- Assisted with development of awareness and outreach programs focused on specific groups and health concerns.
- Supported development and execution of special community events.
- Enhanced awareness of health resources and worked to connect individuals with programs.
- Spoke with health community workers and members of public about importance of health, prevention and treatment.
- Collaborated with health specialists and civic groups to determine community health needs and availability of services.
Assistant Manager
Lucky Brand
Torrance, CA
10.2016 - 12.2022
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Supported sales management initiatives to optimize business development.
Sales Associate
Macy's
Torrance, CA
10.2016 - 02.2019
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
Server Shift Leader
Cheesecake Factory Inc
Redondo Beach, CA
05.2012 - 12.2015
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Lead Hostess
Terranea Resort and Spa - Palos Verdes
Rancho Palos Verdes, CA
06.2012 - 04.2014
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Cashier Team Lead
Marie Callender's Restaurant & Bakery
Torrance, CA
02.2008 - 04.2012
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
Education
Ph.D. - Environmental Health
University of Arizona
Tucson, AZ05-2028
Master of Science - Public Health
California State University - San Marcos
San Marcos, CA05.2024
Bachelor of Science - Biology
California State University - Long Beach
Long Beach, CA05.2022
Associate of Science - Biology
Long Beach City College
Long Beach, CA06.2020
High School Diploma -
Redondo Union High School
Redondo Beach, CA06.2008
Skills
- Sales Monitoring
- Product and Service Knowledge
- Problem Resolution
- Work Planning and Prioritization
- Employee Coaching and Motivation
- Clerical Assistance
- Awareness Programs
- Resource Advocacy
- Data Gathering and Analysis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Additional Information
Volunteer- Torrance Memorial Medical Center; Emergency Room January 2014-September 2015
Care Extender Internship- Ronald Reagan UCLA Medical Center; Post-Op Liver Unit October 2014-March 2015
Timeline
Research Assistant
University of Arizona
11.2024 - Current
MPH Intern
SDUSD Wellness Centers
08.2023 - 07.2024
Independent Contractor
Uber Eats
06.2022 - Current
Assistant Manager
Lucky Brand
10.2016 - 12.2022
Sales Associate
Macy's
10.2016 - 02.2019
Lead Hostess
Terranea Resort and Spa - Palos Verdes
06.2012 - 04.2014
Server Shift Leader
Cheesecake Factory Inc
05.2012 - 12.2015
Cashier Team Lead
Marie Callender's Restaurant & Bakery
02.2008 - 04.2012
Master of Science - Public Health
California State University - San Marcos
Bachelor of Science - Biology
California State University - Long Beach
Associate of Science - Biology
Long Beach City College
High School Diploma -
Redondo Union High School
Ph.D. - Environmental Health
University of Arizona
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