Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Rebecca Ramos

Sanford,FL

Summary

Dynamic phlebotomist with proven expertise at NorDx, enhancing patient satisfaction through compassionate care and efficient blood collection techniques. Recognized for maintaining high accuracy in specimen handling and fostering teamwork, resulting in improved workflow and reduced wait times. Committed to patient confidentiality and safety, with a strong focus on quality control and infection prevention.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Phlebotomist

NorDx
08.2008 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Organized daily work based on collection priority.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.

Phlebotomy Team Lead

Intermed
03.2011 - 03.2015
  • Improved patient satisfaction by consistently providing efficient and accurate blood draws.
  • Enhanced team morale with effective communication and proactive problem-solving strategies.
  • Streamlined the phlebotomy process for better time management and increased daily test completion rates.
  • Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
  • Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
  • Assisted new hires in adapting quickly to their roles through comprehensive orientation programs.
  • Achieved high customer satisfaction scores by addressing concerns promptly and professionally.
  • Reduced patient wait times through strategic scheduling and workflow adjustments.
  • Packaged and shipped specimens to central lab daily.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Certified Nursing Assistant

Maine Health
09.2011 - 03.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

Certificate - Certified Nursing Assistant

Southern Maine Community College
South Portland, ME
08.2011

Certificate - Phlebotomy

Kaplan University
Portland, ME
04.2008

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Patient confidentiality
  • Blood collection techniques
  • Venipuncture expertise
  • Specimen labeling procedures
  • HIPAA
  • Patient support
  • Blood culture collection
  • Capillary puncture
  • Data entry
  • Specimen preparation
  • Infection control
  • Quality control
  • Pediatric phlebotomy
  • Geriatric phlebotomy
  • Diagnostic testing
  • Personal protective equipment usage
  • Medical terminology
  • Emergency response training

Certification

National Phlebotomy certification

Timeline

Certified Nursing Assistant

Maine Health
09.2011 - 03.2014

Phlebotomy Team Lead

Intermed
03.2011 - 03.2015

Phlebotomist

NorDx
08.2008 - Current

Certificate - Certified Nursing Assistant

Southern Maine Community College

Certificate - Phlebotomy

Kaplan University

Similar Profiles

CREATE PROFILE
Rebecca Ramos