Rebecca R. Berlanga
Houston,TX
Summary
Results-oriented collections and credit professional with extensive experience in collections management, account reconciliation, customer relations, credit administration, sales, inventory control, and operations. Skilled in analyzing accounts, resolving discrepancies, managing past-due balances, and collaborating across departments to achieve business objectives. Experienced in supporting customers, owners, subcontractors, sales teams, and internal stakeholders. Detail-oriented, proactive, and effective at managing high-volume workloads.
Overview
1
1
Language
13
13
years of professional experience
Work History
Collections Manager
CMC Construction Services
Houston, TX
05.2023 - 09.2026
- Led end-to-end collections operations for a high-volume portfolio, ensuring the timely resolution of past-due invoices.
- Developed and executed collection strategies that improved payment timeliness and reduced aging balances.
- Reviewed, analyzed, and reconciled customer accounts to resolve discrepancies and maintain accurate financial records.
- Coordinated and processed liens and bond claims with 100% accuracy, ensuring compliance with state requirements and protecting company financial interests.
- Provided customers with invoices, statements, account summaries, and supporting documentation to facilitate payment.
- Communicated with owners, subcontractors, project managers, customers, and internal stakeholders regarding outstanding balances and account status.
- Applied taxes, credits, adjustments, and write-offs in accordance with company policies and state regulations.
- Partnered with sales teams to resolve account disputes, preserve customer relationships, and prevent future delinquencies.
- Monitored aging reports, prioritized collection activity, and escalated accounts based on risk and payment history.
- Investigated and resolved billing disputes through account research, documentation review, and interdepartmental collaboration.
- Maintained detailed records of collection activity, customer communications, and account resolutions.
CAM Analyst / Collections Representative
Commercial Metals Company
Houston, TX
05.2022 - 05.2023
- Identified and resolved operational and account issues through research and root-cause analysis.
- Performed quality-assurance reviews to ensure data accuracy and integrity.
- Applied data modeling and statistical analysis to identify trends and support recommendations.
- Conducted system analysis, documentation, testing, implementation, and user support.
- Collected, organized, and entered information into database systems.
- Generated reports outlining findings, trends, and recommendations.
- Reviewed documentation, verified credentials, and identified potential signs of fraud.
- Followed established compliance procedures and maintained organized electronic and physical records.
- Managed a multiline telephone system and assisted customers and visitors.
Credit Administrative Assistant
Commercial Metals Company
Houston, TX
06.2020 - 06.2022
- Supported credit operations through reporting, document management, filing, and collections administration.
- Managed telephone and email correspondence, mail processing, and document routing.
- Entered data and maintained accurate customer and departmental records.
- Built strong customer relationships through timely and professional communication.
- Assisted coworkers and management with special projects and administrative priorities.
Outside Sales Expeditor
Commercial Metals Company
Houston, TX
07.2018 - 06.2022
- Maintained productive relationships with existing and prospective customers.
- Conducted sales calls with business executives and directors.
- Followed up after sales to assess customer satisfaction and resolve concerns.
- Identified customer needs and recommended appropriate products and solutions.
- Established pricing structures and assisted with contract finalization.
- Coordinated product deliveries with vendors, customers, and internal teams.
- Presented product features and technical information to customers.
- Coordinated supply requirements to maintain appropriate inventory levels.
Inventory / Safety Administrator
Commercial Metals Company
Houston, TX
08.2016 - 01.2018
- Completed monthly physical inventory counts and audits.
- Verified incoming inventory loads against bills of lading.
- Analyzed inventory usage and replenishment requirements.
- Performed data entry and maintained inventory and safety documentation.
- Inspected worksites and equipment for safety compliance.
- Documented hazards and recommended corrective actions.
- Prepared reports related to safety, quality, and compliance issues.
- Conducted safety audits and assisted with incident investigations.
- Reviewed job safety analyses and permits for compliance.
Inside Sales Representative
Commercial Metals Company
Houston, TX
03.2015 - 08.2016
- Assisted customers with product availability, pricing, and order processing.
- Recommended products based on customer requirements.
- Used consultative selling techniques to address concerns and overcome objections.
- Developed strategic customer relationships through consistent communication.
- Maintained current product knowledge to provide accurate recommendations.
Materials Specialist
Cima Services
Pasadena, TX
01.2014 - 02.2015
- Monitored inventory storage locations and conducted daily floor inspections.
- Supervised receiving-dock activity and investigated material discrepancies.
- Forecasted replenishment needs and coordinated material requirements with project managers.
- Scheduled deliveries to maintain appropriate supply levels.
Inside Sales Representative
White Cap Construction Supply Inc.
Houston, TX
05.2013 - 12.2014
- Assisted customers with product questions, pricing, availability, and orders.
- Developed and maintained positive customer relationships.
- Recommended products based on customer needs and project requirements.
- Used consultative selling techniques to identify effective solutions.
- Maintained up-to-date product knowledge.
Education
High School Diploma / GED -
San Jacinto College District
Pasadena, TX05-2025
Skills
- Collections Management
- Account Reconciliation
- Credit Administration
- Billing Dispute Resolution
- Liens and Bond Claims
- Aging Analysis
- Customer Relations
- Cross-Functional Collaboration
- Sales Support
- Reporting and Documentation
- Inventory Control
- Regulatory Compliance
Personal Information
Title: Collections and Credit Professional
Languages
Spanish
Native or Bilingual
Timeline
Collections Manager
CMC Construction Services
05.2023 - 09.2026
CAM Analyst / Collections Representative
Commercial Metals Company
05.2022 - 05.2023
Credit Administrative Assistant
Commercial Metals Company
06.2020 - 06.2022
Outside Sales Expeditor
Commercial Metals Company
07.2018 - 06.2022
Inventory / Safety Administrator
Commercial Metals Company
08.2016 - 01.2018
Inside Sales Representative
Commercial Metals Company
03.2015 - 08.2016
Materials Specialist
Cima Services
01.2014 - 02.2015
Inside Sales Representative
White Cap Construction Supply Inc.
05.2013 - 12.2014
High School Diploma / GED -
San Jacinto College District