Rebecca Redmon
Shelbyville,KY
Summary
Dynamic professional with extensive experience at Teleperformance USA, excelling in customer relationship development and problem-solving. Proven ability to manage high-volume transactions with precision while fostering trust and confidentiality. Recognized for enhancing customer satisfaction and implementing effective training programs, demonstrating strong attention to detail and empathy in all interactions.
Overview
13
13
years of professional experience
Work History
In Home Caregiver
KIPDA
Louisville, KY
04.2016 - 03.2025
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Bank Teller
Teleperformance USA
Louisville, KY
06.2022 - 09.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Authentication Specialist
Teleperformance USA
Louisville, KY
09.2018 - 03.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Hotel Front Desk Clerk
Holiday Inn Express Hotel
Shelbyville, KY
01.2014 - 09.2018
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
Elderly Caregiver
Crescent Place Assisted Living
Shelbyville, KY
04.2012 - 12.2015
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
Education
Phlebotomy Certificate - Phlebotomy
ATA College
Louisville, KY05.2015
High School Diploma - N/A
Shelby County High School
Shelbyville, KY06.2004
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Patience and empathy
- Relationship building
- Listening and comprehension
- Transaction processing
- Data entry efficiency
- Customer needs assessment
- Regulatory compliance
- Fraud detection
- Customer relationship management
- Teller support
- Financial software
- Money transfer systems
- Banking regulations knowledge
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Phone etiquette
- Team collaboration
- Conflict resolution
- Confidentiality awareness
- Risk management
Timeline
Bank Teller
Teleperformance USA
06.2022 - 09.2023
Authentication Specialist
Teleperformance USA
09.2018 - 03.2020
In Home Caregiver
KIPDA
04.2016 - 03.2025
Hotel Front Desk Clerk
Holiday Inn Express Hotel
01.2014 - 09.2018
Elderly Caregiver
Crescent Place Assisted Living
04.2012 - 12.2015
Phlebotomy Certificate - Phlebotomy
ATA College
High School Diploma - N/A
Shelby County High School