Rebecca Reed
Selma,CA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused
Overview
5
5
years of professional experience
Work History
Contact Representative
Internal Revenue Service
Fresno, California
12.2019 - Current
- Practitioner Priority Service phone line
- Application 20 phone line
- Adjusting tax returns to include ACA, Dupf, SPJT, manual refunds, XRET, MEFA, MFT 31, IRAF, MFT 29
- Answering taxpayer correspondence
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
Clerk
Internal Revenue Service
Fresno, California
12.2019 - 08.2021
- Performed data entry for Raives/ives
- Processed 4506~T forms
Education
High School Diploma -
Selma High School
Selma, CASkills
- Tax return adjustment
- Customer correspondence
- Conflict resolution
- Data entry accuracy
- Effectively manage case inventory
- Extensive knowledge of IDRS
Accomplishments
- Numerous 100% national reviews on Priority Practitioner Service and Application 20 line
Timeline
Contact Representative
Internal Revenue Service
12.2019 - Current
Clerk
Internal Revenue Service
12.2019 - 08.2021
High School Diploma -
Selma High School