Rebecca Reid
McDonough,GA
Summary
I am an experienced ticketing professional with a demonstrated history of working in the sports and ticketing industries, skilled in customer service, sports management, customer retention, people management, and ticket operations and sales. I am a strong community and social services professional with a Bachelor of Science (BS) focused in Tourism and Travel Services Management from University of South Alabama.
Overview
27
27
years of professional experience
Work History
Live Nation
Event Programmer
Atlanta, Georgia
09.2019 - Current
- part time event programmer (remote)
- headed up the Ticketmaster side of the Garth Brooks stadium tour at non-Ticketmaster venues
- spent several weeks at the UK office helping with events surrounding the queen's Platinum Jubilee in May-June 2022
Vice President, Ticketing
Atlanta Motor Speedway
Hampton, Georgia
01.2008 - 05.2018
- Responsible for sale, printing, and distribution of all tickets and other collateral sold at AMS
- Interact with other departments to develop marketing plans to optimize ticket sales opportunities
- Established performance goals for department and provided methods for reaching milestones
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Responded to customer inquiries related to tickets and promptly addressed issues or complaints
Event Programming Manager
Ticketmaster
Atlanta, Georgia
01.1999 - 11.2004
- Managed and maintained the building of all events for Ticketmaster clients in Alabama, Georgia, and North and South Carolina
- Managed and trained staff and clients on Ticketmaster procedures and best practices
- Maintained and built relationships with other departments to maintain high level of client and customer satisfaction
Box Office Manager
Arthur R Outlaw Mobile Convention Center & Mobile
Mobile, Alabama
02.1991 - 12.1998
- Responsible for building, maintaining, and selling all ticket for the arena, theater, and expo hall
- Utilized Ticketmaster to generate reports to document sales and attendance and settle with promoters and finance department
- Trained and motivated 2 full time and 20 part time staff to maximize ticket sales and facilitate distribution of information regarding shows and performances
Education
Bachelor of Science - Leisure Services, Tourism & Commercial Recreation
University of South Alabama
Mobile, Alabama05.1993
Skills
- Leadership and People Development
- Critical Thinking
- Complex Problem-Solving
- Employee Motivation and Performance
- Operational Efficiency
- Cooperative Attitude
Timeline
Live Nation
Event Programmer
09.2019 - Current
Vice President, Ticketing
Atlanta Motor Speedway
01.2008 - 05.2018
Event Programming Manager
Ticketmaster
01.1999 - 11.2004
Box Office Manager
Arthur R Outlaw Mobile Convention Center & Mobile
02.1991 - 12.1998
Bachelor of Science - Leisure Services, Tourism & Commercial Recreation
University of South Alabama