Rebecca Reilly
Augusta,GA
Summary
Progressive and adaptable professional with strong analytical ability. An innovative team player with excellent problem-solving and communication skills. Recognized for organizational strength and planning skills. Focused and committed with demonstrated ability to effectively support customers, both internal and external.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
1
1
Certification
Work History
Legal Assistant / Office Administrator
Michael Hostilo : Attorney At Law
- Communicate with clients in person, over the phone, and via email
- Draft, proofread, and file or send legal documents, such as motions or letters of representation
- Perform administrative duties, such as maintaining lawyers’ calendars, scheduling appointments, making photocopies, and compiling complex documentation
- Create and maintain case files, including producing and editing transcripts
- Screen, direct, and prioritize incoming calls and emails to lawyers
Records Clerk
Richmond County Sherriff’s Department
- Entering warrants and incidents into LERMS database
- Obtaining repossessed vehicle information and updating the daily bulletin
- Performing background checks and shelter clearance in GCIC
- Assisting the public with incident and accident reports
- Verifying warrants and faxing documents to the corresponding locations
- Entering traffic tickets with accuracy
- Answering a multi-line phone and transferring calls to the correct departments while conducting excellent customer service
Administrative Assistant
Family Medicine Associates of Augusta
- Checking in patients at designated times
- Verifying patient information at time of check in
- Collecting co-pays and verifying insurance with various programs
- Recertifying charts with immunizations and collecting updated patient information
- Contacting patients to remind them of upcoming appointments
- Answering phones and routing calls to the correct department
- Opening and closing office with daily paperwork
Baggage Operations Control Center Manager
Delta Airlines
- Respond to incoming customer calls regarding a variety of baggage related issues to provide excellent customer service
- Proficient in baggage locating software such as FastTrack, Axis, Concorde, DELTATERM and KANA
- Also qualified to answer Air France and KLM calls
- Adept at documenting files to reflect updated information provided to the passenger regarding airport scanning of each baggage
- Guide callers through the claims process when out of pocket expenses or damaged claims are submitted
- Assisting passengers with additional assistance when there are service failures in various locations with lack of handicapped access
- Cross-trained as a Baggage Floor Manager to handle any escalation call that are transferred by frontline agents
Administrative Assistant
Carole Fabrics
- Responded to calls or faxes from vendors by entering sales orders for custom draperies, bedspreads, and special cuts of fabric
- Provided administrative support to department managers with questions and/or problems associated with new or existing orders
- Organized, inventoried, and replenished supplies as needed
- Entered time sheets into Payroll system and maintained Payroll files
- Planned and booked meeting rooms for various meetings
- Coordinated fundraising projects for charitable donations throughout the local community
Secretary / Switchboard
KENNAMETAL IPG
- Provided general administrative support to Quotations Department staff including opening and sorting mail, answering phones and filing
- Updated various spreadsheets and analyses as needed
- Monitored inventory levels of office supplies and prepared orders to replenish as required
- Sorted and distributed incoming mail in a busy mailroom servicing approximately 200 salaried employees
- Applied metered postage to all outgoing mail and prepared it for pickup by the mail service
- Relieved Switchboard Operator during her breaks or absences, answering calls on five incoming lines
- Assisted Accounts Payable personnel with filing and projects as needed
Education
Diploma -
T. W. Josey High School
Augusta, GAAssociate degree - education
Augusta Technical College
Skills
- Fast typing and computer competences
- Attention to details and accuracy
- Confidentiality and integrity
- Multitasking and time management
- Being able to work under pressure
- Organizational efficiency
- Fast learner
- Office management
- Microsoft office
- Legal document preparation
Accomplishments
- Promoted to Legal Assistant after 8 months of administrative assistant work.
- Supervised team of 10 staff members.
Certification
- Licensed Notary
Timeline
Associate degree - education
Augusta Technical College
- Licensed Notary
Legal Assistant / Office Administrator
Michael Hostilo : Attorney At Law
Records Clerk
Richmond County Sherriff’s Department
Administrative Assistant
Family Medicine Associates of Augusta
Baggage Operations Control Center Manager
Delta Airlines
Administrative Assistant
Carole Fabrics
Secretary / Switchboard
KENNAMETAL IPG
Diploma -
T. W. Josey High School
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