Rebecca Rene Pyle Rodriguez
Summary
Dynamic customer service professional with over 20 years of experience specializing in customer recovery and relationship building. Proven ability to maintain a high level of attention to detail while delivering exceptional service in fast-paced environments. Recognized for a professional demeanor that fosters trust and loyalty among clients. Committed to enhancing customer satisfaction and driving business success through effective communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Kitchen Manager
Plano ISD, Plano T.X.
07.2022 - Current
- Oversaw comprehensive management of order production records and inventory data entry.
- Directed scheduling rotations and ensured adherence to state food safety regulations.
- Cultivated relationships and increased participation through engaging events for children while delivering high-quality food.
Kitchen Manager
Peaster ISD, Peaster T.X.
12.2014 - 07.2022
- Achieved streamlined order production through effective crew scheduling.
- Advanced food safety standards to protect health and well-being.
- Enhanced service delivery to children, resulting in improved satisfaction and engagement.
General Manager
McDonalds, Vanecek Group
04.2013 - 12.2014
- Directed all aspects of store operations, focusing on food quality, staff performance, financial oversight, and customer satisfaction.
- Championed training programs to enhance employee skills
- Maintained rigorous safety and maintenance standards.
- Executed customer recovery strategies to enhance client retention.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
Assistant Manager
McDonald's
03.2012 - 04.2013
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on customer service excellence and operational procedures.
- Coordinated inventory management processes to optimize supply chain efficiency.
- Implemented staff scheduling systems to enhance labor productivity during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Kitchen Manager
McDonald's
01.2010 - 03.2012
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and service standards.
- Streamlined inventory management processes to reduce waste and improve efficiencies.
- Developed training materials for new employees, enhancing onboarding experience.
- Monitored budget expenditures, optimizing resource allocation without compromising quality.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Shift Manager
McDonald's
02.2008 - 01.2010
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff to enhance service efficiency and customer satisfaction.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Coordinated team schedules to optimize labor resources during peak hours.
Assistant Manager
McDonalds, Savage Group
02.2006 - 02.2008
- Oversaw food cost ordering and labor scheduling to optimize operational efficiency.
- Managed shift operations and trained team members on food safety and customer service standards.
- Analyzed sales data to identify trends and adjust staffing accordingly.
- Collaborated with management to develop promotional strategies for increased revenue.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Manager
McDonald's
10.2004 - 02.2006
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored new staff on operational procedures and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Collaborated with management to develop strategies that improved workflow efficiency and productivity.
Crew Team Member
McDonald's
11.2003 - 10.2004
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members to maintain efficient workflow.
- Assisted in training new crew members on operational procedures.
- Ensured cleanliness and organization of workstations and dining areas.
- Worked well with teammates and accepted coaching from management team.
Education
GED -
State of Texas
01-2000
Skills
- Strong team collaborator
- Customer service
- Critical thinking
- Active listening
- Customer relations
- Problem Solving
Accomplishments
- McDonalds:
- Peaster ISD:
- Plano ISD:
Shift Management and Advance Shift Management awards:
Class Contributor x 2
Received employee of the month twice over the course while there.
Received Top 100 Employee May of 2023.
Fall of 2023 my team and I won the cookie challenge award.
Spring 2024 my team and I won team challenge award.
Fall of 2024 semester we won the snack challenge award.
Spring semester of 2025 we won the snack challenge award.
Timeline
Kitchen Manager
Plano ISD, Plano T.X.
07.2022 - Current
Kitchen Manager
Peaster ISD, Peaster T.X.
12.2014 - 07.2022
General Manager
McDonalds, Vanecek Group
04.2013 - 12.2014
Assistant Manager
McDonald's
03.2012 - 04.2013
Kitchen Manager
McDonald's
01.2010 - 03.2012
Shift Manager
McDonald's
02.2008 - 01.2010
Assistant Manager
McDonalds, Savage Group
02.2006 - 02.2008
Shift Manager
McDonald's
10.2004 - 02.2006
Crew Team Member
McDonald's
11.2003 - 10.2004
GED -
State of Texas