Rebecca Retana
San Antonio
Summary
I am a Client Care Coordinator looking to gain experience in the IT sector. I have recently received a CompTia Security+ Certificate, and am currently working as part of the Cyber Defense Operations Team with the Air Force Reserves. My work experience has helped me to excel in problem solving, multitasking and collaboration, which are skills that make me a flexible and dependable worker.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cyber Defense Operations
Air Force Reserves
07.2023 - Current
- Manages and performs Defensive Cyber Operations and cyber functions in garrison and in deployed environments.
- Surveys, secures, protects, defends, preserves, designs, builds, operates, and extends data, networks, net-centric capabilities, and other designated systems.
- Operations focus on identifying, locating, and defeating specific threats that compromise the security of the communications, information, electromagnetic environment, or industrial systems.
Client Care Coordinator
Meals On Wheels San Antonio
05.2020 - Current
- Provide person centered care navigation to seniors, while developing and implementing a workflow to help triage situations to ensure the best course of action.
- Track and maintain documentation of needs and concerns for data collecting and reporting purposes.
- Establish partnerships with non-profit, medical, and other organizations to help provide resources to seniors.
- Refer clients to appropriate team members, community agencies and organizations to meet needs.
Customer Service Specialist
JP Morgan Chase
10.2019 - 05.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Case Manager
Vighter Medical Group
05.2019 - 08.2019
- Safely reunified immigrant minors with their families who crossed the Texas and Mexico border.
- Met multiple deadlines and handled a caseload of 10-15 minors and conducted assessments for risk and safety with family/friends living in the U.S.
- Conducted background checks, completed safety plans, and updated minors where they were in the reunification process.
- Required to efficiently speak English and Spanish, and communicate with multiple parties while meeting policy guidelines provided by the Office of Refugee Resettlement.
Intake Specialist
Family Tapestry
01.2019 - 05.2019
- Assessed incoming referrals from the Texas Department of Child Protective Services for child placement in the foster care system.
- Completed intake assessment forms and filed charts.
- Comply with HIPAA policies and locate the best placement for the child in tight deadlines of at times 24 hours or less.
- Assessed child's needs to locate the best facility and option that could meet the level of care required by the child.
- Coordinated with shelters, foster homes, and child protective case workers to ensure placement.
Central Intake Coordinator
Catholic Charities San Antonio
07.2018 - 12.2018
- Conducted pre-screen eligibility process for program applicants through referral, phone and walk-ins for our food pantry program.
- Collected, verified, recorded and processed client demographics and referral information.
- Directed volunteers, staff, and clients by helping to manage our food pantry and donation items.
- Conducted case management, referrals, provided information on community resources, and mitigated conflict and complaints.
- Being bilingual in both English and Spanish was also necessary.
Assistant Case Manager for Military Family Relief
Catholic Charities San Antonio
04.2018 - 07.2018
- Interviewed and assessed veterans applying for financial relief assistance for rent and utilities.
- Scheduled appointments and collaborated with other veteran agencies to ensure the client's needs were met.
- Collected demographic information, necessary documents, and monitored grant funds to ensure our team was compliant with grant requirements.
- Helped to set up client with other services within the organization, which included receiving items from our food pantry and applying for utility assistance.
Case Aide
Baptist Children & Family Services
06.2016 - 10.2017
- Assessed unaccompanied minors and their families to determine the minor's safety and well-being. Also assisted in the process of reunifying minors with their families in the U.S.
- Completed background checks, Child Abuse and Neglect checks, and developed safety and resource plans.
- Ensured all documents were uploaded in the designated case files for review for case managers.
- Guaranteed that quotas and deadlines were met, and provided referrals to the ORR National Call Center.
- Speaking English and Spanish was also required.
Education
Bachelor of Arts - International Relations
University of The Incarnate Word
San Antonio, TX05.2015
Graduate Certificate -
Texas A&M University - Kingsville
Kingsville, TX05.2018
Skills
- Problem-solving Abilities
- Multitasking Abilities
- Adaptability and Flexibility
- Assessing Clients
- Case Documentation
- Attention to Detail
- Referrals and Networking
- Effective Working Relationships
- Process Improvement
- Collaborative Team Work
Languages
Spanish
Limited Working
Clearances
- Active Top Secret with SCI Clearance (November 2023-Present)
Certification
- CompTIA Security+ Certification (07/2024)
Timeline
Cyber Defense Operations
Air Force Reserves
07.2023 - Current
Client Care Coordinator
Meals On Wheels San Antonio
05.2020 - Current
Customer Service Specialist
JP Morgan Chase
10.2019 - 05.2020
Case Manager
Vighter Medical Group
05.2019 - 08.2019
Intake Specialist
Family Tapestry
01.2019 - 05.2019
Central Intake Coordinator
Catholic Charities San Antonio
07.2018 - 12.2018
Assistant Case Manager for Military Family Relief
Catholic Charities San Antonio
04.2018 - 07.2018
Case Aide
Baptist Children & Family Services
06.2016 - 10.2017
- CompTIA Security+ Certification (07/2024)
Bachelor of Arts - International Relations
University of The Incarnate Word
Graduate Certificate -
Texas A&M University - Kingsville
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