Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William D. Burke

Military
Little Egg Harbor,NJ

Summary

Professional leader skilled in strategic planning, project management, and operational oversight. Adept at fostering team collaboration, driving results, and adapting to evolving needs. Expertise in resource allocation, safety protocols, and stakeholder communication. Known for reliability, problem-solving abilities, and strong focus on achieving organizational goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Communications Support Superintendent

U.S. Air Force Reserves
McGuire AFB, NJ
02.2015 - Current
  • Responsible for cybersecurity of national security systems.
  • Monitor, evaluate and maintain systems, policy and procedures to protect networks and systems from unauthorized activity.
  • Identify and repel any potential threats or attempts at unauthorized access into networks.
  • Enforce national, DoD and Air Force security policies and directives.
  • Ensure all systems comply with national security standards.
  • Administers and manages the overall cybersecurity program to include Communications Security (COMSEC), Emissions Security (EMSEC) and Computer Security (COMPUSEC) programs.
  • Work on various Mobile Device Management systems to ensure mobile devices comply with national, DoD and Air Force security policies and directives.
  • Organized the modernization of the Electronic Flight Book program by managing the transfer from an older Mobile Device Management (MDM) system to a newer MDM system; streamlined new inventory and accountability system management, & consistently updating 400+ iPads to latest iOS IAW DISA security standards.
  • Engineered a communication suite while deployed to Qatar, teamed with nine departments to install a 4.7-million-dollar counter drone system protecting 3.1-billion-dollar host nation assets and set the standard for anti-air capability in the country.
  • Established successful procedures for day-to-day operations and long-term planning.
  • Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
  • Analyzed reports to identify areas of improvement and implement corrective action.
  • Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.

Deployment Project Manager

Nokia (Formally Alcatel-Lucent)
Woodbury, NJ
04.2014 - 03.2020
  • Acted as the technical subject expert for all field activities, supporting the Field Force internal and external teams to ensure the technical quality level is reached according to contractual obligations (scope of work, SLAs).
  • Was responsible for the implementation of third-party vendors in different geographical locations on the east coast of the United States.
  • Projects included planning, implementing and managing jobs for major customers such as AT&T, Verizon, Sprint and T-Mobile.
  • Other responsibilities included ensuring that the projects meet or exceed customer quality standards and that problems are able to be mitigated and/or corrected when any arose before they become an issue.
  • Applied risk management practices to ensure that the work being completed would not adversely affect customer networks.
  • Managed a budget of $5-7 million annually for 4G LTE and 5G projects.
  • Driving force behind the Sprint MMIMO buildout project, trained 30 crews to complete the building of the hardware components, and trained 60 people in the loading of software and bringing sites online.
  • Helped install and bring online first Nokia 5G sites in New York City and Baltimore, MD, coordinating the installation of 200+ additional sites.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Met project deadlines without sacrificing build quality or workplace safety.

Communication Services Technician CST (Skill Level 4)

Alcatel-Lucent
Mapleshade, New Jersey
03.2011 - 04.2014
  • Performed the on-site services related to deployment and field maintenance or managed services.
  • Executed work orders related to deployment or first line maintenance scope on network or end customer sites for both telecom and infrastructure equipment according to scope of work, planning/service level agreements and quality standards.
  • Meticulously followed methods of procedures (MOP) included in work orders related to appointment and/or site access arrangements.
  • Performed any on-site necessary tests, measurements or analysis using appropriate field tools and equipment.
  • Managed assigned work orders liaising with any stakeholder involved in the process (NOC/GNOC, care engineers, field supervisors, etc.).
  • Ensured all spare materials are inventoried and secured for return to customer.
  • Requested support from the appropriate resources in case of any issues such as fault restoration delays or repeated failures.
  • Respected and applied all company, local health & safety and environmental regulations & rules.
  • Responded to urgent, on-call requests for first line maintenance services after business hours.
  • Helped decrease the time installation was taking during the Sprint Network Vision project from 3 days to 1 day, saving the company approximately $2,000,000.00 in expenses.
  • Identified a bad seal in outdoor equipment that caused water to penetrate the enclosure, avoiding potential downtime and major repairs to customer equipment.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Satellite Communications Technician (Stationed in Afghanistan)

3Di Technologies
Hanover, MD
01.2008 - 03.2011
  • Entrusted with the installation, maintenance and troubleshooting of 21 satellite-based broadband network systems in a harsh environment and often under harsh conditions that provided Internet and Voice Over Internet Protocol services for over 5,000 government employees and civilian contractors throughout the Islamic Republic of Afghanistan.
  • These systems included iDirect satellite modems, Cisco Pix/ASA firewalls and Cisco switches and routers.
  • Installed and maintained the fiber optic network between the network switches and the copper wiring to the individual locations.
  • Acted as a Help Desk Technician by troubleshooting and/or fixing hardware and software issues that arose with the individual laptops attached to the network.
  • Modernized 19 small installation networks in Afghanistan securing the networks and bringing the speed and reliability of the network from 85% uptime to 98% uptime.
  • Secured additional maintenance contracts with the customer resulting in $2,000,000.00 in additional annual revenue.
  • Installed and maintained systems and analyzed users' needs.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Followed standards and procedures to maintain safe work environment.
  • Reviewed and interpreted facility orders, network design orders and circuit layout orders.
  • Reduced downtime by promptly addressing and resolving technical issues related to communication systems.
  • Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.

Network Technician

U.S Army
Schofield Barracks, HI
05.2001 - 01.2008
  • Volunteered to maintain the US Army’s logistics wired, wireless and satellite-based network for the 25th Combat Aviation Brigade, 25th Infantry Division while deployed in Iraq.
  • Duties included installation, maintenance and upgrades of over 600 client laptops and 12 servers.
  • Completed major software upgrades on live systems and kept the network up-time at over 99%.
  • Coordinated the day to day activities such as installation, maintenance and troubleshooting as part of the US Army’s mobile voice, data and video conferencing communications network.
  • Secured networks with the use of multiple encryption devices for secure communications across the area.
  • Responded independently or within a team environment to perform routine changes and/or troubleshoot problems that arose.
  • Worked with senior technical staff and/or outside vendors on complex issues that couldn’t be handled internally.
  • Spearheaded the implementation of the Unit Level Logistics – Air software for the 25th Combat Aviation Brigade, 25th Infantry Division successfully getting the system up and running 2 years early and before a major deployment to Iraq.
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Performed tracing and patching operations for copper networks.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.

Education

Bachelor of Science - Network Management

Colorado Technical University
Colorado Springs, CO
02.2025 - 02.2025

Skills

Strategic planning

Continuous improvement

Project management

Staff education and training

Staff management

Organizational effectiveness

Training oversight

Infrastructure planning

Leadership development

Risk management

Key decision making

Quality standards

Certification

CompTIA Security+ CE

Timeline

Bachelor of Science - Network Management

Colorado Technical University
02.2025 - 02.2025

CompTIA Security+ CE

01-2021

Communications Support Superintendent

U.S. Air Force Reserves
02.2015 - Current

Deployment Project Manager

Nokia (Formally Alcatel-Lucent)
04.2014 - 03.2020

Communication Services Technician CST (Skill Level 4)

Alcatel-Lucent
03.2011 - 04.2014

Satellite Communications Technician (Stationed in Afghanistan)

3Di Technologies
01.2008 - 03.2011

Network Technician

U.S Army
05.2001 - 01.2008

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